Job Title:  Inside Sales Representative - Mentor, OH

Position Summary

Do you have an outgoing personality and outstanding conversational skills? Join our team as an Inside Sales Representative (ISR), responsible for indirectly impacting sales growth by providing comprehensive and technical sales support to current and potential Customers for Life Sciences.  The ISR serves as a generalist for product information including answering calls and providing information to Customers following appropriate departmental standards required to ensure accuracy and appropriateness of information. By providing this comprehensive sales support infrastructure, the ISR accelerates the throughput of business and enables our Account Managers to sell more, save time and focus on larger new opportunities.

What You Will Do

1. Provides appropriate, prompt, technical information to Customers for STERIS Life Sciences within alternate markets such as, but not limited to, Cosmetics, Compounding, Cannabis, Food, and Nutritionals.

2. Responsible for quote generation, follow up and comprehensive end to end process management; expedite access to marketing materials and product information; deliver product and pricing information to accelerate Customer decision making

3. Establish trust and build strong business relationships within the assigned field team being served such as Customer Operations, E-Businesses, Distribution, etc. Partner with Account Managers to determine appropriate strategic sales approach.

4. Effectively communicates the strengths and competitive advantages of STERIS products, services and technologies and how the application of these can assist the Customer in meeting their objectives.  Uses current available tools to provide a total solution to the Customer, to ensure their needs are met.

5. Maintains CRM database for individual accounts, utilize CRM database to help manage business and profile customers.

6. Manages and pursues opportunities off of Hunt List of established and potential Customers, to generate leads and ensure customer satisfaction of previous and ongoing sales. Researches and defines customer location, key contracts, products manufactured, manufacturing methods, and scope of operations for benefit of territory. 

7. Communicate with internal departments (Customer Service, Finance, Marketing, Sales) to overcome issues with sales orders

8. Probes to fully uncover and understand Customer needs, objectives and goals and effectively matches our products  to assist in solving Customer issues.
9. Anticipates and shares emerging trends affecting Life Sciences Customers with Sales and Marketing leaders to ensure that STERIS’s response is out in front of competitor’s responses. 
10. Attend annual developmental sales, product, and industry application training or trade events to increase industry and internal knowledge and skills for future sales.

What You Will Need

• Bachelor's Degree from an accredited university or school - preferably in Science, Engineering or Manufacturing 

• Demonstrated history of successful sales performance. (1-2 years)

• Experience selling technical products/services (preferred)

• Active verbal, written and interpersonal skills; strong listening skills

• Current knowledge of relevant pharmaceutical and biopharmaceutical industry subject matter and regulatory requirements

• Ability to learn in collaboration with technical experts internal to STERIS as well as outside the organization

• Excellent computer skills including MS systems (Word, Outlook, Excel, Powerpoint)

• Demonstrates solid organizational skills, good judgement and ability to think analytically

• High sense of urgency

• Positive attitude

• Skilled in persuasion and influence with the ability to negotiate successfully

• Displays active listening skills and aptitude for science based technical information 

What We Offer

• ​​​Competitive Salary

• Annual merit bonus and incentive plans

• Medical, vision, prescription, dental and life insurance

• 401(k) with a company match

• PTO that accrues from day one and paid holidays

• Extensive service training and coaching program

• Tuition assistance

• Opportunities for advancement