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Job Title:  IT Business Relationship Manager

Req ID:  31338
Job Category:  Information Technology

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.


The IT Business Relationship Manager will be responsible for serving as the strategic interface with Life Science (LS) Commercial Operations group for the purpose of business and IT strategy development, solution discovery, service management, risk management and relationship management. The IT Business Relationship Manager will serve as the business relationship being a liaison between the Life Science business unit and IT (at all levels). The best candidate will be able to communicate decisions, priorities and relevant project information to appropriate level of IT regarding business requests, projects and initiatives. You will proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business unit. This person will work closetly with Life Science Division functional area senior management and the IT team to determine systems strategies and standards.


Responsibilities will include establishing, planning, and administering the overall policies and goals for the information technology needs and make sure they aligned with the divisional business needs. You will also analyze the needs of functional business departments, establishes priorities for feasibility studies, researches options/alternatives as they relate to available shared systems and outside services, and presents and prepares capital project requests. The IT Business Relationship manager will be responsible for documenting existing workflow and current business process, gather information on user and business requirements, and drafts system specification. We need someone who understands IT system validation concepts and provides documentation and input into the validation process.  This position needs to understand all technology related needs, assist in the prioritization of projects and activities, and ensure that projects align with technology that best provides maximum return on investment. This position will have a direct line of reporting to IT and a dotted line to the SVP/VP of Life Science.


  • Utilize research and client contact to evaluate and develop technology solutions that are suited to the current and future needs of Global Commercial (Sales, Service, Marketing, Customer Ops, Commercial Ops) Operations division.
  • Communicate decisions, priorities, and relevant information to appropriate level of IT staff regarding business requests and projects.
  • Facilitates frequent IT planning and strategy sessions with division leadership and STERIS shared IT services insuring priorities are aligned.
  • Participates in all Global Commercial Operations business planning and update sessions
  • Coordinate changes for all business requirements with IT.
  • Establish IT service level agreement with the business leadership and monitor services are maintained.
  • Act as the primary point of contact to IT business partners to link business strategies to IT priorities.  
  • Understand business objectives & strategies.
  • Identify and prioritize key IT initiatives to support business strategies. 

Duties - cont'd

  • Manage new initiatives as solution consultant & technology decision maker. 
  • Primary point of contacts for all new requests from all LS Commercial Operations division when they arise. 
  • Recommend and drive new projects through demand planning ideation stage.
  • Ensure IT standards are applied to new solutions
  • Manage deliveries of IT initiatives supporting the business.
  • Facilitate ongoing project steering committee reviews.
  • Provide an escalation path to business during delivery phase. 
  • Assemble IT team to deliver the solution. 

Education Degree

  • Bachelor's Degree

Required Experience

  1. Must be hands-on with technical applications, as well as management to lead projects through full life cycle.
  2. Project Management experience with agile project management methodologies
  3. Experience with the entire Software Development Lifecycle (SDLC)
  4. Ability to quickly learn new technologies, adapt to new environments, and function within a team
  5. Experience with Digital, Mobile, eCommerce, CRM solution platform and one of the BI tools is required.
  6. Ability to solve complex problems or improve existing processes is required.
  7. Healthcare or Life Science industry knowledge and/or experience are required.
  8. Excellent oral and written communications and skilled in the art of persuasion. Comfortable in business situations with external customers and senior leadership
  9. Develops and presents Capital Appropriation Requests (CAR) to secure necessary project funding(5yrs)
  10. Broad knowledge of information technology capabilities and characteristics, software languages and applications, data base technology, communications hardware/software, standards and procedures and data security techniques. Including extensive understanding of enterprise architectures, order management, and supply chain
  11. Direct experience with medical equipment manufacturing and FDA software validation requirements

Preferred Experience


  1. Proven change catalyst in large and complex environments
  2. Highly competent in identifying technology solutions
  3. Experience with Life Science or Healthcare IT solutions and practices
  4. Strong oral and written communications skills
  5. Proven ability to manage large, complex IT projects, effectively delivers results as required
  6. Ability to effective operate in a team
  7. Ability to operate independently under pressure
  8. Demonstrates a high level of cultural awareness


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.




Req ID:  31338
Job Category:  Information Technology

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

Job Segment: Relationship Manager, Supply Chain Manager, Marketing Manager, Demand Planner, Supply Chain, Customer Service, Operations, Marketing