Job Title:  HYBRID - Equipment Evaluation Program Coordinator

Req ID:  38616
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

The position is responsible for the management and coordination of the Equipment Evaluation Program (EEP) and Certified Pre-Owned/Special Sales Inventory (SSI) for US and Canadian Healthcare. These programs deploy an inventory valued at $4,000,000-$5,000,000 million annually. The individual is responsible for managing trials from quote, delivery, install and de-install.  Responsibilities include total ownership and management of trial requests, equipment reservation, service support scheduling and logistics coordination.

This is a hybrid role - the team meets in the office in Mentor OH on Tuesday's and Wednesday's. 

What You Will Do

Order Management

  • Create and manage sales orders and returns associated with EEP, SSI, rental and mock rooms using Oracle ERP system. 
    • Ensure successful execution of equipment orders, service parts and/or accessories, signed terms and conditions, pricing, exceptions, logistics coordination and monthly invoicing
    • Manage processes for order entry, ship confirmation, and return receipt
  • Validate trial equipment availability through EEP Reservation System.  Use system to reserve, confirm and manage equipment throughout trial duration.
  • Create service requests via Siebel for Field Service Technician or Installation Project Manager for equipment uncrate, installation, deinstallation, recrate and ceiling light site inspection
  • Manage Customer equipment rental requests ensuring Customer approval of Rental Agreement, coordination of product shipment and monthly system invoicing. 
  • Facilitate order process for new Customers by completing and submitting credit applications and requests for account setup
  • Ensure terms and conditions of sale adhere to STERIS standard; work with legal for review as required

What You Will Do - cont'd

Sales Support

  • Ensure accurate and timely delivery/return of equipment
    • Coordinate delivery schedules with sales, service and freight carriers
    • Enter delivery information into freight carrier website
    • Coordinate uncrating and installation of equipment with service and sales
    • Coordinate timely pick up and return of equipment from Customer location post trial

What You Will Do - cont'd

  • Communicate with STERIS Field Sales, Service and transportation provider throughout the trial process to coordinate trial shipment, uncrate, deinstallation and recrate of equipment
  • Submit Equipment Evaluation forms to field sales and service for completion at uncrate/installation and deinstallation/recrate and review for actionable responsibilities
  • (defective or missing product replenishment, product retirement and replenishment and crate repair or build)
  • Complete monthly inventory reconciliation in Oracle, EEP Reservation System and transportation provider inventory portal ensuring inventory accuracy and necessary action to right size as required
  • Monitor condition of equipment using feedback from field sales and service.  At end of useful life, coordinate sale to end-user Customer or transition inventory into special sales inventory.
  • Coordinate annual physical inventory with STERIS sales and service and third-party warehouse personnel.  Review results and take appropriate action to right-size EEP inventory.

What You Will Do - cont'd

  • Manage trial, sales and rental order backlog, including delivery, uncrate/installation, deinstallation/recrate, resolve hold issues, and/or logistics coordination through install
  • Monitor and manage Rental Agreement orders to ensure Customer remits payment within terms.  Escalate to Credit or local sales team for resolution if necessary
  • Manage escalated issues and work with cross functional team on issue resolution.  Facilitate corrective action and administer process changes as needed
  • Communicate directly with Customer to obtain supporting and/or missing documentation related to orders.  May be required to communicate with Purchasing, facilities, OR admin or end-user.
  • Coordinate product shipment from various off-site warehouses, STERIS manufacturing and vendor locations to designated delivery point to meet Customer expectations
  • Using lean tools, investigate complaints, log defects, determine root cause and implement corrective action
  • Ensure trials and rentals are entered in accordance with SOX and Sunshine Act guidelines

What You Need To Be Successful


  • High school diploma or GED
  • 2-4 years business experience with direct Customer or sales contact

Skills Required for Success

  • Strong decision-making skills; understands how decisions impact the Customer and the Company
  • Ability to lead and influence a cross-functional team and operate in a highly complex environment
  • Strong analytical and problem-solving capabilities
  • Must demonstrate a high level of professionalism and integrity
  • Excellent communication skills – written, verbal and presentation
  • Ability to handle multiple demands from many people and prioritize effectively
  • Ability to maintain composure under pressure and demonstrate a “can do” attitude

What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter. #LI-EK1


STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  38616
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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