Job Title:  HR Shared Services Specialist

Req ID:  44797
Job Category:  Human Resources

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The HR Shared Services Specialist provides a range of services in support of the HR Operations function in North America. In this role you will manage critical employee lifecycle processes such as onboarding, orientation, internal mobility, relocation, immigration services, offboarding, and compensation actions. Working closely with HR Business Partners, Managers, Vendors, and Associates, you will provide exceptional Customer service, efficient handling of requests, and subject matter expertise on the processes supported. You will identify opportunities to continuously improve processes and service level and share those ideas with HR Services team and leadership. As an HR Shared Services Specialist you will serve as a first contact for HR related questions by responding to incoming calls and emails related to a variety of common HR processes, such as on-boarding, offboarding, HR transactions, etc. Capability to work independently and as part of a team, escalating issues when necessary. 


This position is a Mentor-based hybrid position. The selected candidate is expected to be in office Tuesdays, Wednesdays and Thursdays and work from home Mondays and Fridays upon successful completion of onboarding.  

What You Will Do With Us:

  •  Manage key employee lifecycle processes including onboarding, job transfers, compensaton actions, relocation, immigration services, offboarding, and position management.  
  • Initiate and proactively monitor a wide variety of transaction workflows in the STERIS HRIS, SuccessFactors.  Follow up as needed to ensure data quality and timely processing of actions.  
  • Provide timely support to US and Canada employees, HR and manager populations on an array of HR-related inquiries, utilizing call and case management processes/technologies.
  • Take ownership of inquiries ensuring accurate, prompt and consistent resolution.  Escalate or transition requests as needed to proper channels, ensure ‘warm’ handoff and exceptional Customer service.  
  • Serve as Subject Matter Expert, providing guidance and direction to employees, HR business partners and managers on a wide variety of HR processes, policies and tools.
  • Understand the importance of confidentiality and strictly adhere to internal practices to ensure employee data privacy and compliance with all state, federal and regional labor laws and regulations
  • Partner with HR Business Partners to review data audits and make corrections
  • Analyze issues and make recommendations for updates to the Employee HR Portal or Internal HR Central SharePoint; may write FAQs or Knowledge Base Articles to be posted on the portal
  • Continuous evaluation of HR processes or practices to identify improvement opportunities
  • Work with internal departments such as Payroll, Benefits, Vendors, Talent Acquisition, HR, Compensation, Finance, IT, Internal Audit and Stock Administration to ensure data accuracy of shared integrations
  • Management of the National COVID Contact Center – including; fielding employee calls, recording positive cases, proactive communication with Management and HR Business Partners, strict adherence to established SLA’s and timely closure/maintenance of employee COVID data. 
  • Maintain employment files
  • Assist with other duties as assigned

Required Experience

  • Bachelor's degree in HR or related Business field and 2 years of relevant work experience OR HS Diploma/GED + 4 years of work experience, to include 2 years of HR, Benefits, Finance, Customer Service, or Payroll experience
  • Experience working with HR, Payroll, timekeeping or similar business systems.
  • Customer service experience required and prefer process management experience.

What STERIS Offers:

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.

 Pay range for this opportunity is $43,250.00 - $60,637.50.


Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.


STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.


If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.


STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.


The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  44797
Job Category:  Human Resources

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

Job Segment: Payroll, Infection Control, Internal Audit, Recruiting, HRIS, Finance, Healthcare, Human Resources