Share this Job

Job Title:  HR Shared Services Representative

Req ID:  25588
Job Category:  Human Resources

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The HR Shared Services Representative will work as part of an HR Shared Services team providing support to a diverse employee population.  You will serve as a first contact for basic HR-related questions by responding to incoming calls and emails regarding general topics related to a variety of common HR processes, such as on-boarding, offboarding, and HR transactions.

What You Will Do

  • Provide day-to-day support to US employee and manager populations on an array of HR-related inquiries utilizing call and case management technologies
  • Take ownership of inquiries ensuring accurate, prompt and consistent resolution or redistribution by following established channels and ensure ‘warm’ and complete transfers of escalated inquiries to internal HR groups, other STERIS departments, and/or external vendors
  • Be a Subject Matter Expert for HR processes, policies, and tools
  • Administer the onboarding and voluntary termination process
  • Understand and adhere to internal practices to ensure employee data privacy compliance with all state, federal and regional labor laws and regulations
  • Initiate common HR transactions in the HRIS and other employee-related systems, ensuring data integrity
  • Partner with HRBP to review data audits and make corrections
  • Monitor and manage workflows
  • Analyze issues and make recommendations for updates to the HR Portal; may write FAQs or KBAs to be posted on the portal
  • Continuous evaluation of HR practices to identify improvement opportunities
  • Work with internal departments such as Payroll, Finance, IT, Internal Audit and Stock Administration to ensure data accuracy of shared integrations
  • Maintain employment files

What You Need to be Successful

  • Bachelor's Degree in HR or related field preferred or, in lieu of, an Associate’s Degree plus 2 years of HR experience.




STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  25588
Job Category:  Human Resources

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

Job Segment: Medical, HR, Payroll, Inspector, Information Systems, Healthcare, Human Resources, Finance, Quality, Technology