French Bilingual Returns Coordinator - FULLY REMOTE

Position Summary

As a Returns Coordinator your primary role is to provide order management and support as it pertains to quality complaints, returns and credits. You will be responsible for support of our Customers, Sales and Service in both the US and Canada. In this role you are responsible for investigation of complaints, return requests and/or discrepancies communicated by Customers, Carriers, Sales and Service.

This is a fully remote role.

Duties

• Act as a STERIS liaison for Returns (RMA) business requiring a high level of attention, initiative, and follow up.
• Manage Customer capital, consumables and parts RMA backlog with daily review and management of scheduled ship dates, investigation and resolution of credit process holds as well as order changes to ensure Customer expectations are met.
• Run reports related to the overall management of orders and RMAs.
• Develop and maintain business relationship with Customers, Sales and Service while providing excellent Customer Service.
• Issue capital, consumable and part RMAs.
• Ensure all actions are completed in accordance with department policies and procedures.
• Interface with the Field Sales and Service and Corporate Accounts to investigate price discrepancies and issue credits as necessary.
• Collaborate with manufacturing facilities, distribution centers and/or the Credit department to clear up any outstanding RMA issues.
• Facilitate product complaint information to Quality and Regulatory departments to ensure timely action and resolution.
• Coordinate product shipment from various plant and vendor locations to designated delivery point.
• Provide data to Sales, including, but not limited to, pricing, RMA and order status, holds issues, backorders, freight quotes and delivery information.
• Work with Planning to ensure availability and timely delivery on capital equipment orders.
• Support the continuous improvement initiatives within the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs).
• Work within the department’s Lean tracking tools and provides data as needed for monthly documentation of performance against agreed-upon KPIs.
• Participate in Kaizen events when appropriate and supports the action plans that result from those events.
• Other duties as necessary.

Duties - cont'd

Education Degree

Required Experience

Required:

• Bachelor degree in Business or Business discipline
• Minimum 1 year business experience
• Minimum 2 years experience accepted in lieu of degree
• Bilingual in English and French language required

Preferred:

• Direct experience with Customers, Vendors and Sales preferred

Other:

• Strong decision-making skills; understands how decisions impact the Customer and the Company
• Ability to lead and influence a cross-functional team and operate in a highly complex environment
• Strong analytical and problem-solving capabilities
• Must demonstrate a high level of professionalism and integrity
• Excellent communication skills – written, verbal and presentation
• Ability to handle multiple demands from many people and prioritize effectively
• Ability to maintain composure under pressure and demonstrate a “can do” attitude

Preferred Experience

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

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Skills