Field Communications Manager

Position Summary

The Manager, Field Communications is responsible for internal communications content strategy and creation for the STERIS Global Services organization. The position enhances internal stakeholders’ understanding of the company’s priorities, key initiatives, culture, and business strategy. The individual works closely with senior leadership, human resources, sales, service, and shared services departments.

This individual is passionate about strategic and creative communications to drive employee engagement. Core responsibilities include using communications channels, strategies, and technologies to help the field organization stay informed of positive developments at STERIS, key strategies for success, challenges, and future strategic direction. The Manager, Field Communications ensures the field-based Sales and Service teams are connected to the STERIS mission, culture and strategy, ultimately improving employee engagement and commercial success.

This position is based in our Mentor, OH Corporate headquarters with option for hybrid schedule.

Domestic travel required 5-10% of time

What You'll do as a Manager, Field Communications

Internal Communications Strategy and Execution (60%)

• Defines and partners with senior-level Global Services leadership to develop strategy for and lead implementation of internal communications for the North American Healthcare business segment
• Establishes a strong understanding of the commercial strategic direction and maintains a pulse on field-based strategy and culture to propose and deliver targeted internal communications
• Collaborates with business unit commercial leaders to support message direction, development, and implementation
• Partners with HR leaders to define the best approach and implement change communications strategies across several business units
• Leads the planning, directing and coordinating to drive Healthcare communication to inform, engage and inspire Associates around core values, business strategy, and priorities, while reinforcing STERIS’s position as an industry leader
• Manages, defines and executes on communications in support of the Healthcare national commercial meeting
• Support departmental operations through administrative tasks including purchase order and requisition management, brochure and marketing material order processing.
• Assist in facilitating formal review workflows by collaborating with leadership, compliance, and legal teams to ensure timely approvals and documentation.

Channel Strategy and Implementation (30%)

• Creates the strategy for and executes on a variety of communications channels to meet the needs of a diverse workforce, including hybrid, remote, digitally connected and deskless employees
• Leverages a variety of channel and adjusts communications appropriately, including electronic newsletters, video, digital signage, email, and social media
• Leads collaboration among field and business unit marketing teams to ensure alignment on communications channels
• Identifies and defines communications plan and calendar for Healthcare leadership
• Owns distribution strategy of communications; manages employee distribution lists and effectively leverages existing lists to ensure proper distribution of communications to targeted groups
• Utilizes VOC to develop communications best practices and adjust strategy; identifies methods to measure the effectiveness and satisfaction of communications efforts

Continuous Improvement (10%)

• Researches internal communications best practices and suggests new opportunities to improve the field communications program
• Maintains professional and technical knowledge, participates in educational opportunities, stays updated on new technologies that can enhance the field communications strategy
• Manages continuous improvement initiatives within the function including key performance indicators and root cause countermeasures, visual management, and standard work
• Leads Kaizen events and respective action plans; prepares and presents reports defining project proves, problems and solutions
• Drives project teams to make decisions, complete tasks, and execute the plan based on the defined deliverables and timelines
• Use LEAN philosophies and methodology for process improvement

The Experience, Skills and Abilities Needed:

Required

• Bachelor's Degree required.
• 7+ years of experience in communications, marketing communications, public relations, external and internal communications, journalism, or other related business experience required.
• Superior writing and editing skills required.
• Outstanding ability to synthesize information and represent/position for field sales and services required.
• Must have demonstrated, through previous experience, an ability to think strategically with an ability to develop creative communications solutions that engage employees in meeting business objectives.
• Experience in a corporate editorial capacity (writing for a website, electronic newsletter, executive emails, etc.).
• Prior involvement in collaborating with mid- and senior management on communications initiatives.
• Experience implementing and/or managing digital colleague engagement/communication tools.
• Familiarity with internal communications analysis and measurement metrics.
• Experience with internal collaboration tools/communications tools.
• Prior internal, corporate or field-based communications experience.

Preferred

• Creative and video skills a plus.
• Experience with Adobe Suite is helpful.
• Prior work in a Corporate office environment is helpful.

Skills

• Ability to understand and interpret high-level commercial goals and drill them down to tactical, impactful initiatives to drive a key point or message.
• Excellent interpersonal and communication skills; able to communicate effectively across all management levels.
• Excellent organizational and planning skills, able to anticipate needs and problems.
• Ability to lead multiple projects and drive to completion, independently and as part of a team.
• Ability to think innovatively and creatively, and change course if necessary to achieve desired results.
• Ability to develop creative ideas and translate them into actionable communication strategies that result in increased engagement.
• Digital fluency and a foundational understanding of the digital space, platforms, and language.
• Adept at using and experimenting with communications technologies and measuring success.
• Highly organized and detail-oriented.
• Active, excellent communication skills, both written and verbal.
• Ability to handle sensitive information with the highest degree of integrity and confidentiality.
• Sense of urgency.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer: 

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental and Vision Benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity and Paternity Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

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