Equipment Evaluation Program Coordinator

Equipment Evaluation Program Coordinator:

The position is responsible for the management and coordination of the Equipment Evaluation Program (EEP) and Certified Pre-Owned/Special Sales Inventory (SSI) for US and Canadian Healthcare. These programs deploy an inventory valued at $4,000,000-$5,000,000 million annually. The individual is responsible for managing trials from quote, delivery, install and deinstall.  Responsibilities include total ownership and management of trial requests, equipment reservation, service support scheduling and logistics coordination.

This is a hybrid position. After 6-weeks of training, the team meets at our office in Mentor OH on Tuesday and Wednesday. 

What You Will Do as an Equipment Evaluation Program Coordinator:

Order Management

• Create and manage sales orders and returns associated with EEP, SSI, rental and mock rooms using Oracle ERP system. 
  • Ensure successful execution of equipment orders, service parts and/or accessories, signed terms and conditions, pricing, exceptions, logistics coordination and monthly invoicing
  • Manage processes for order entry, ship confirmation, and return receipt
• Validate trial equipment availability through EEP Reservation System.  Use system to reserve, confirm and manage equipment throughout trial duration.
• Create service requests via Siebel for Field Service Technician or Installation Project Manager for equipment uncrate, installation, deinstallation, recrate and ceiling light site inspection
• Manage Customer equipment rental requests ensuring Customer approval of Rental Agreement, coordination of product shipment and monthly system invoicing. 
• Facilitate order process for new Customers by completing and submitting credit applications and requests for account setup
• Ensure terms and conditions of sale adhere to STERIS standard; work with legal for review as required

What You Will Do as an Equipment Evaluation Program Coordinator- cont'd:

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• review as required

Sales Support

• Ensure accurate and timely delivery/return of equipment
  • Coordinate delivery schedules with sales, service and freight carriers
  • Enter delivery information into freight carrier website
  • Coordinate uncrating and installation of equipment with service and sales
  • Coordinate timely pick up and return of equipment from Customer location post trial

What You Will Do as an Equipment Evaluation Program Coordinator- cont'd:

• Communicate with STERIS Field Sales, Service and transportation provider throughout the trial process to coordinate trial shipment, uncrate, deinstallation and recrate of equipment
• Submit Equipment Evaluation forms to field sales and service for completion at uncrate/installation and deinstallation/recrate and review for actionable responsibilities
• (defective or missing product replenishment, product retirement and replenishment and crate repair or build)
• Complete monthly inventory reconciliation in Oracle, EEP Reservation System and transportation provider inventory portal ensuring inventory accuracy and necessary action to right size as required
• Monitor condition of equipment using feedback from field sales and service.  At end of useful life, coordinate sale to end-user Customer or transition inventory into special sales inventory.
• Coordinate annual physical inventory with STERIS sales and service and third-party warehouse personnel.  Review results and take appropriate action to right-size EEP inventory.
• Manage trial, sales and rental order backlog, including delivery, uncrate/installation, deinstallation/recrate, resolve hold issues, and/or logistics coordination through install

What You Will Do as an Equipment Evaluation Program Coordinator- cont'd:

• Monitor and manage Rental Agreement orders to ensure Customer remits payment within terms.  Escalate to Credit or local sales team for resolution if necessary
• Manage escalated issues and work with cross functional team on issue resolution.  Facilitate corrective action and administer process changes as needed
• Communicate directly with Customer to obtain supporting and/or missing documentation related to orders.  May be required to communicate with Purchasing, facilities, OR admin or end-user.
• Coordinate product shipment from various off-site warehouses, STERIS manufacturing and vendor locations to designated delivery point to meet Customer expectations
• Using lean tools, investigate complaints, log defects, determine root cause and implement corrective action
• Ensure trials and rentals are entered in accordance with SOX and Sunshine Act guidelines

The Experience, Skills, and Abilities Needed:

• High school diploma or GED
• 2-4 years business experience with direct Customer or sales contact
• Bachelor’s degree in business, + 1 year of sales or marketing preferred

What STERIS Offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
Here is a brief overview of what we offer:

•            Market Competitive Pay

•            Extensive Paid Time Off and (9) added Holidays

•            Excellent Healthcare, Dental and Vision Benefits

•            Long/Short Term Disability Coverage

•            401(k) with a company match

•            Maternity and Paternity Leave

•            Additional add-on benefits/discounts for programs such as Pet Insurance

•            Tuition Reimbursement and continued education programs

•            Excellent opportunities for advancement in a stable long-term career