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Job Title:  Engineer

Req ID:  20664
Job Category:  Service/Technical Services
Country/Region:  US
State:  OH
City:  Mentor
Zip:  44060

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

What you will do:

We are currently looking for an Engineer, to join our Service Engineering team, at our headquarters in Mentor, OH. This engineer will primarily be responsible for: serviceability and reliability assessments, service documentation development and maintenance, high-level troubleshooting and technical support on a focused product line, and new product development, sustaining, and manufacturing project support.

In addition, this individual will:
•    Act as a liaison between service representatives in the field and our internal partners to resolve current issues and avoid potential problems on future products. 
•    Follow appropriate complaint handling procedures, review quality data and key performance indicators relating to their focused product line and drive corrective action when required. 
•    Resolve escalated internal and external customer technical support issues on all STERIS brand Healthcare products and complete all necessary steps to ensure correct information is provided and technical issue is resolved.


What we offer you in return:

This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.


We offer a comprehensive benefits package, including:

•    Competitive pay
•    Annual merit bonus and incentive plans
•    Business travel and all related expenses paid
•    Training and coaching
•    Medical, vision, dental and life insurance
•    401(k) with a company match
•    Paid vacation time and paid holidays
•    Tuition assistance
•    Opportunities for advancement


What you need to be successful:

•    Bachelor’s degree in Engineering (Electrical, Mechanical, Biomedical), IT, or related technical field required.
•    6+ years’ experience in a service engineering, sustaining engineering, development engineering, or quality engineering role is required.
•    Ability to read engineering drawings and schematics is required. 
•    Demonstrated mechanical, electrical, IT, AV, and computer troubleshooting skills. 
•    Skilled in effectively resolving and communicating technical issues via telephone. 
•    Experience in the medical device or other highly regulated industry is strongly preferred.
•    Excellent organization, oral and written communications skills. 
•    Ability to work flexible hours (at times outside “normal business hours”) and travel as required.
•    Familiarization with Microsoft applications and tools is required (i.e. Flow, Power Apps, Teams, Office).
•    Experience leading and managing projects is strongly preferred.
•    Exposure to and/or fluency in Spanish and French languages are a plus.


STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.