Job Title:  Distributor Operations Analyst

Req ID:  36898
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

The Distribution Operations Analyst reports to the Director of Distribution and Contract Administration and is responsible for distributor sales channel and sales tracing/rebate analytical and operations support. This DOA is expected to provide accurate reporting tools to support objectives as well as identification of opportunities for improvement of distributor related processes, opportunities to improve profitability, and provide insight and business recommendations based on experience with STERIS systems and data analysis.


Analyst must have a working knowledge of distribution agreements, incentive programs, and distributor scorecards. Analyst will develop and provide weekly and monthly distributor reporting and other reporting required to support business reviews.

This position is a hybrid schedule after training. The team meets in the office in either Mentor OH or Plymouth MN on Wednesday's and Thursdays. Monday Tuesday and Friday are worked remotely. 

What You Will Do

  • Provide detailed and accurate reporting to management on a weekly, monthly, and quarterly basis to support business objectives.  Ensure consistent, reliable, quality delivery of all standard reporting deliverables.
  • Implement systems to review root causes of distributor rebate discrepancies, provide consistent reporting of causes, and develop strategy to resolve root causes and reduce rebate discrepancies and the resulting open rebate balances.
  • Propose modifications to processes and systems to gain efficiencies.  Own the change process from start to finish, including submission of system change request, all testing, and re-training of redistribution analysts.  Attend all monthly SCR meetings and provide updates.
  • Provide support to field sales organization as it relates to indirect sales inquiries.
  • Completion of ad hoc reporting requests related to distributor sales and trace sales.
  • Review and maintain product offering on distributor price list and distributor incentive programs.  Ensure product mix meets business needs.  Complete monthly and quarterly incentive reports and payments. 
  • Complete business review packet for distributors as needed.  This includes providing an updated distributor profile with analysis of year over year sales and product mix. 
  • Audit distributor compliance with terms of distribution agreement including payment performance, purchases vs. reporting sales.  Provide recommendations for resolution.
  • Lead training of redistribution team as well as training other departments on processes as needed and maintain work instructions.
  • Review all direct and indirect consumable sales for high quantity purchases or other unusual buying patterns to identify risk of STERIS product entering alternate supply channels.
  • Develop reports and processes to monitor all aspects of the redistribution function.
  • Maintain a current knowledge of distribution and contract issues and trends.
  • Coordinate and participate in special projects.

What You Need To Be Successful


  • Associate degree required.
  • 2 years’ experience in Customer Service role, analytical, or contract administration role.
  • Strong quantitative skills, with advanced proficiency in Excel required.

What Will Help You

  • Bachelor degree preferred.
  • At least one year STERIS experience preferred.

Skills Required For Success

  • Strong technical skills including an understanding of relational databases.
  • Ability to think critically about proposed programs or process changes; determine downstream effects of changes and provide appropriate recommendations.
  • Strong ability to articulate issues and ideas to all levels of the organization and provide meaningful insight to support decision makers.
  • Wherewithal to balance multiple projects simultaneously, prioritize and meet deadlines, flexible to changing priorities.
  • Strong initiative
  • Customer focus (both internal and external).
  • the ability to work independently in a dynamic environment.
  • the ability to conceptualize and absorb information quickly.

What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter. #LI-EK1


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.  

Req ID:  36898
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

Job Segment: Operations Manager, Field Sales, Supply, Operations, Sales, Customer Service