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Job Title:  Distribution Operations Analyst

Req ID:  25306
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Distribution Operations Analyst is responsible for distributor sales channel and sales tracing/rebate analytical and operations support.  This role is expected to provide accurate reporting tools to support objectives as well as identification of opportunities for improvement of distributor related processes, opportunities to improve profitability, and provide insight and business recommendations based on experience with STERIS systems and data analysis.  This analyst will develop and provide weekly and monthly distributor reporting and other reporting required to support business reviews. 


  • Provide detailed and accurate reporting to management on a weekly, monthly, and quarterly basis to support business objectives.  Ensure consistent, reliable, quality delivery of all standard reporting deliverables
  • Implement systems to review root causes of distributor rebate discrepancies, provide consistent reporting of causes, and develop strategy to resolve root causes and reduce rebate discrepancies and the resulting open rebate balances.
  • Propose modifications to processes and systems to gain efficiencies.  Own the change process from start to finish, including submission of system change request, all testing, and re-training of redistribution analysts.  Attend all monthly SCR meetings and provide updates.
  • Provide support to field sales organization as it relates to indirect sales inquiries.
  • Completion of ad hoc reporting requests related to distributor sales and trace sales
  • Managing the automated workflow processes related to distributor operations 
  • Review and maintain product offering on distributor price list and distributor incentive programs.  Ensure product mix meets business needs.  Complete monthly and quarterly incentive reports and payments.  
  • Complete business review packet for distributors as needed.  This includes providing an updated distributor profile with analysis of year over year sales and product mix.  
  • Audit distributor compliance with terms of distribution agreement including payment performance, purchases vs. reporting sales.  Provide recommendations for resolution.
  • Lead training of redistribution team as well as training other departments on processes as needed and maintain work instructions.
  • Review all direct and indirect consumable sales for high quantity purchases or other unusual buying patterns to identify risk of STERIS product entering alternate supply channels.
  • Develop reports and processes to monitor all aspects of the redistribution function.
  • Maintain a current knowledge of distribution and contract issues and trends.
  • Coordinate and participate in special projects.

Required Experience

  • A minimum of an Associate's degree and 2 years of experience in a Customer Service role or analytical role.
  • 2 years’ experience with Cognos or similar business reporting tool.
  • Superior analytical, data interpretation, and problem-solving skills.
  • Ability to think critically about proposed programs or process changes; determine downstream effects of changes and provide appropriate recommendations.
  • Strong ability to articulate issues and ideas to all levels of the organization and provide meaningful insight to support decision makers. 
  • Balance multiple projects simultaneously, prioritize and meet deadlines, flexible to changing priorities.
  • Strong initiative and self-starter.
  • Customer focus (both internal and external).
  • Demonstrate the ability to work independently in a dynamic environment.
  • Demonstrate the ability to conceptualize and absorb information quickly.
  • Strong quantitative skills, with proficiency in Excel required.
  • Strong technical skills including an understanding of relational databases.





STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  25306
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

Job Segment: Operations Manager, Distribution, Medical, Field Sales, Operations, Healthcare, Sales