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Job Title:  Business Analyst, Order Management/RPA

Req ID:  16527
Job Category:  Customer Operations/Customer Support
Country:  US
State:  OH
City:  Mentor
Zip:  44060

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The  Business Analyst is responsible for Robotic Process Automation (RPA), Order Management,  Electronic Data Interchange (EDI) functions and future digital order transaction technologies such as (AI).  This includes Business Process Mapping, some updating of the bots, post implementation, and writing technical documents. The Analyst collaborates with the Manager on cross-functional projects globally as well as overseeing the continuous maintenance, accuracy, and integrity of digital databases.  This involves an extensive and ongoing collaboration with all corporate functions including Healthcare and Life Sciences Customer Operations, Sales, Marketing, Service Operations, Information Technology, Finance, Manufacturing, Purchasing and Legal.

What you will do

Digital Administration & Project Management 

  • Collaborate with Manager on cross-function digital ordering and consumption to ensure compliance and effective processing and control of critical Customer ordering elements
  • Develop  RPA/AI, EDI, and  fax/email digital ordering and problem-solving standards
  • Responsible for identification and standardization of key digital order administration elements and measures that drive critical business activities
  • Identify, analyze and report/resolve issues, related to the uniqueness, integrity, accuracy, consistency and completeness of EDI, RPA/AI, fax/email digital ordering channels
  • Develop and deliver status updates, guidance/recommendation presentations to senior management and stakeholders on process improvements to increase integrity and enhance overall Customer electronic ordering experience
  • Participate in special projects and other duties as assigned

Strategic Initiatives 

  • Establish digital channel capabilities and transaction sets with new and existing Trading Partners
  • Work with STERIS IT department to develop and implement new RPA capabilities and EDI transactions sets
  • Facilitate troubleshooting and change requests for existing connections
  • Monitor industry trends and offer proposals for change to improve services            

Administration and Analysis 

  • Provide analysis and troubleshoot when RPA or EDI solutions do not meet requirements
  • Research, analyze, and recommend solutions for potential interface problems
  • Modify and copy mapping rules per trading partner requirements
  • Develop audit reports based on standards that have been established by Management
  • Enhance reporting capabilities utilizing the various systems and tools to meet management needs
  • Actively participate in the development of process improvements and implementation plans
What you need to be successful
  • Bachelor's degree in Information Sytems (MIS), Finance, Supply Chain, Business Admihnsitration or other related major required
  • Minimum 5 years Business Analysis, EDI, Order Management, Supply Chain, or digital transaction experience required
  • At least one year of  of Robotic Process Automation (RPA) and BOT technology preferred
  • Strong understanding of electronic commerce standards as well as industry trends and protocols
  • Good analytical and modeling skills and the ability to quickly manipulate and data
  • Project management experience a plus
  • Visio or similar workflow documentation tool
  • Experience with Healthcare, Life Science and International EDI systems; GHX preferred
    •  Have strong/current experience with GIS, ANSI x12 transactions (810, 211, 214, 856, 850, 855, 867, 997) and associated business processes
    •  Software functionality of GIS along with a working knowledge of Oracle and Oracle Gateway is preferred
    •  Familiarity with VAN mailbox setup as well as AS2, Async, FTP, and Cyclone Software protocols

What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.




STERIS is a $2B+, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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