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Job Title:  Desktop Technician

Req ID:  20263
Job Category:  Information Technology
Country/Region:  US
State:  OH
City:  Mentor
Zip:  44060

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Desktop Technician performs administration activities including creating, and supporting network accounts, computer accounts, application accounts, email accounts, and group memberships. This role configures and deploys desktop hardware and software, network printers, and mobile devices. Maintains inventories and purchases desktop hardware and software. Documents and modifies computing processes and standard operating procedures.
Provides technical support to the Service Desk Analysts and provides over flow phone support to Service Desk Analysts when needed. Provides desk side computer support at the local facility. Provides remote computer support to USA and Global facility and home based users. Performs wireless device support. Monitors and responds to issues and problems assigned in a ticketing system. Relocates desktop hardware in facilities. Trains customers on desktop applications, software, and hardware platforms. Trains Service Desk Analyst on standard configurations and IT procedures, including onboarding.


What You Will Do
  • Creates and supports network accounts, computer accounts, email accounts, application accounts, and group memberships in accordance with IT policies and procedures relating to SOX (Sarbanes-Oxley).
  • Configures and deploys desktop hardware and software.
  • Configures and deploys network printers.
  • Configures and deploys mobile devices.
  • Process hardware and software requests. 
  • Maintains inventories and purchases desktop hardware and software.
  • Creates and maintains standard operating procedures and knowledge base articles
  • Provide second level support to the Service Desk Analyst.
  • Provides desk side support for end user problems and requests.
  • Provides computer support for facility, remote facility and home based users.
  • Provides support for USA and other global facilities.
  • Monitors and responds to ticketing system assignments.
  • Relocate desktop hardware in facilities. 
  • Trains customers on desktop applications, software\hardware platforms.
  • Provides overflow phone support for Service Desk Analysts.
  • Perform wireless device troubleshooting. 
  • Train Service Desk Analyst on standard configurations and IT procedures including onboarding.
What You Need to be Successful
  • Two-year degree in Information Technology or equivalent vocational field is preferred.
  • At least three years full time experience or equivalent on the job training is required.
  • System support for client hardware platforms, Dell, HP, Lenovo. Dell preferred.
  • System and application support for Microsoft client platforms required. 
  • Familiarity with System administration of Active Directory is preferred.
  • Experience in application/system technologies. Microsoft, Dell, McAfee, Citrix and Checkpoint preferred.
  • Comptia A+ Certification is preferred.
  • Strong professional verbal and written communication skills.
  • Ability to work with little supervision and within changing priorities
Offering You in Return

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.


STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.