Data Coordinator

Position Summary

With a unique combination of infection protection and contamination control products and services, STERIS Corporation offers customized solutions for a variety of environments. STERIS’s SPM (Sterile Processing Microsystem) Software is a surgical instrument tracking system that helps ensure the right instruments are delivered on time for their next procedure and in a fit condition for use, in addition to many other features.

As a Data Coordinator you will manage assigned data projects, perform data entry, and contribute to team and company enrichment and development. In this role you will work with other team members including the technical support team to generate the data needed for product implementation. 

This is a fully remote role.

What You'll do as a Data Coordinator

• Participate in Sales to Implementation calls for assigned projects; ensure that all data-related questions are addressed.
• Contribute in the Initial Implementation Planning Call for assigned projects. Participate in future planning calls as appropriate.
• Conduct the Data Planning Call(s) for assigned projects; ensure that detailed, clear notes are taken and loaded into Salesforce.
• Coordinate each assigned data entry project, ensuring frequent periodic communications with the customer and the SPM Project Manager, timely entry of data, complete and accurate documentation of summary statistics concerning the data entry for each project.
• Complete monthly follow-up calls with customers for duration of six months after the client begins maintaining their own count sheets.
• Discuss each project with the SPM Project Manager, the Director of Implementation Services, and/or the Sales Rep as appropriate to obtain a thorough understanding of the project.
• Prepare set details, loaners, and singles data for upload.
• Enter product and instrument information.
• Ensure all data entry adheres to SPM standards.
• Generate data upload scripts for remote projects.
• Consult with others as needed to ensure the most efficient, accurate process for data cleanups.
• Create the upload script when a database cleanup is complete.
• Perform data maintenance work in a timely fashion and according to contract terms.
• Submit suggestions for new development that would benefit SPM or SPM’s customers.
• Participate in programs such as the Customer Education Program.
• Train other teammates as appropriate to help keep everyone up to date with Data Specialist skills.

The Experience, Skills and Abilities Needed

Required:

• High School Diploma or GED
• Minimum 2 year's related experience, to include 1 year of data entry experience and 1 year customer service experience.
• Physical location that can access high-speed internet (preferably cable modem).
• Ability to type at least 50 wpm.
• Proficient in Microsoft Excel.

Preferred:

• Bachelor's Degree preferred.
• Business to business customer service experience preferred.
• West coast time zone preferred, (PST).
• Knowledge in medical terminology preferred.

Other:

• Demonstrated analytical, problem-solving and interpersonal skills.
• Excellent written and oral communications.
• Excellent presentation skills before large and small groups.
• Excellent organizational skills and ability to work effectively with multiple priorities.
• Strong computer skills with knowledge of Microsoft Office software products.

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. 

Here is just a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental, and Vision benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity & Parental Leave
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

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