Customer Experience Intern
Mentor, OH, US, 44060
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary:
Come join our team as a Customer Experience Intern. You will be an active member of STERIS Life Sciences supporting the Customer Experience Team. You will focus on revealing actionable insights from Customer Experience data as it relates to the total scope of the Customer. This project will utilize the feedback and Customer Experience data of our most prominent Customers and analyze how it relates to our Customer data from Inside Sales, Finance and Operations. You will be tasked with documenting the detailed requirements for the project, creating design mock-ups and working with the business analysts and stakeholders to refine a comprehensive view into the Customer’s status.
Key Internship Info:
- Dates: Summer 2025 (May-August)
- Location: Mentor, OH
- Work Environment: Hybrid
What You'll Do as a Customer Experience Intern:
- Collaborate with cross-functional teams to document business requirements and objectives.
- Create design mock-ups to visualize data-driven solutions and obtain stakeholder feedback.
- Develop and implement data analytics solutions to address Customer Experience challenges.
- Lead the design and delivery of comprehensive business intelligence solutions that empower decisionmakers.
- Analyze and interpret data trends to provide actionable insights.
- Participate in team meetings, brainstorming sessions, and knowledge sharing.
The Experience, Skills, and Abilities Needed:
Required:
- Currently enrolled in a Bachelor's or Master's degree program in Business Administration, Marketing, or a related field.
- Sophomore year requirements must be completed by program start (May 2025)
Preferred:
- Experience with data visualization tools (e.g., Tableau, Power BI) is a plus.
Other:
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork skills.
- Eagerness to learn and adapt to new technologies and methodologies.
- Attention to detail and a commitment to data accuracy.
- Self-motivated and able to work independently and as part of a team.
- A passion for leveraging data to drive business decisions.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.
Mentor, OH, US, 44060
Nearest Major Market: Cleveland
Nearest Secondary Market: Akron
Job Segment:
Infection Control, Summer Internship, Patient Care, Business Intelligence, Inside Sales, Healthcare, Entry Level, Technology, Sales