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Job Title:  Customer Event Technical Specialist

Req ID:  33237
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

This person will support the Sr. Manager, Technical Events by providing technical expertise for the execution of Customer Mock Room events, specifically in and around STERIS OR Video Integration products.


This person will travel (over 50%) to onsite customer demonstration events and tradeshows to ensure the products arrive, are functioning correctly, and get returned to STERIS.  This person will be responsible for insuring STERIS products are maintained in order to insure performance longevity. 

Finally, we need this person to be able to offer marketing insight to provide recommendations on how best to exhibit and demonstrate products such as these. 

What You Will Do

  • Support surgical demonstrations
  • Support technical demonstrations at tradeshows and customer sites
  • Building, designing, maintenance and field support for mobile and custom Customer demonstrations
  • Manage inventory and warehouse

What You Need To Be Successful

  • Requires 3-5 years’ experience in technical service support and/or installation with a bachelor’s degree
  • Requires 7+ years’ experience in technical service support and/or installation with vocational school
  • Experience with video equipment
  • Software/IT: Installation and updating of server-based software
  • Demonstrated leadership in technical event installation.
  • Experience planning and executing events or equivalent in proven project management skills

What Will Help You

  • Tradeshows, biomed, electronics, audio/visual, or IT experience a plus.
  • Experience in medical equipment repair/troubleshooting is desired but not required.
  • Technical certification a plus
  • Bachelor’s degree

Skills Needed For Success

  • Proven ability to work independently in an unsupervised capacity and ability to lead a team as conditions dictate.
  • Strong, hands-on technical skills. Mechanically and electronically inclined.
  • Self-motivated and acts independently
  • Ability to plan details and tactically execute as required
  • Ability to prioritize work and accurately assess schedules
  • Must possess strong analytical and organizational skills
  • Excellent, polished Customer interaction skills. Ability to communicate professionally and ability to articulate needs and ideas with Customers

Skills Needed For Success

  • Excellent interpersonal skills. Having the ability to work and interface with various internal and external groups.
  • Ability to provide off-site event leadership and demonstrated urgent accountability to Customer issues.
  • Must be innovative and creative in applying solutions to problems – installation, schedule, and people problems.
  • Responsible to resolve these problems, conflicts, and communication issues.
  • Energetic with a desire to learn and develop new skills; coachable
  • Excels in fast-paced environments.
  • Ability to manage and maintain outside warehouse space.

What STERIS Offers

This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. #LI-EK1

What STERIS Offers

We offer a comprehensive benefits package, including:

  • Competitive pay
  • Annual merit and bonus plans
  • Training and coaching
  • Medical, vision, dental and life insurance
  • 401(k) with a company match
  • Paid vacation time and paid holidays
  • Tuition assistance
  • Opportunities for advancement


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  33237
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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