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Job Title:  Customer Data Specialist

Req ID:  25311
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Customer Data Specialist is responsible for creating and maintaining accurate customer master data allowing for:


•Timely order entry, shipping, invoicing, and the eventual payment of these invoices; 
•An accurate picture of the customer and its relationships 
•Effective credit, collection, and tax accounting 
•Coordination of customer freight information with third party vendors.
•Effective completion of vendor set-up for STERIS customers
•Identification of Customer party responsible for payment. 
•Compliance with the Global STERIS Master Data Management & Data Governance program.

 

The Customer Data Specialist will also be an active contributor for the iterative enhancement and development of Data Governance policies, procedures, working practices and training required to ensure compliance with Global Business Standards. 

 

The Customer Data Specialist will support the global STERIS customer master which may span multiple Enterprise Systems and Global Operating Units. 
 

Duties

  • Validate customer name, address and ownership performed through a blend of 3rd Party Enrichment data (E.G. Loqate, Definitive Healthcare, Dun & Bradstreet, etc) and ad-hoc internet research 
  • Establish new customer partys, customer accounts, and customer sites within Oracle EBS & Cloud Environments 
  • Maintain team email inbox and Customer Request Form queue
  • Create, modify, or inactivate customer partys and customer account relationships
  • Modify customer partys and customer accounts:
    • Name changes and ownership changes
    • Address format changes
    • Address additions and inactivations        
  • Ensure a myriad of STERIS customer databases (E.G. Oracle and Siebel) remain synchronized  
  • Identify customer accounts and/or customer hierarchies to be cleansed;  execute cleansing proactively 
  • Utilize various reporting tools including COGNOS, Tableau, and others, to review accuracy of customer data
  • Investigate returned mail and update customer database accordingly
  • Assign ultimate Customer Profile alignment for accounts based on information from Dun & Bradstreet
  • Assist with Party, Customer, and Account Merge process
  • Perform additional maintenance as required 

Required Experience

  • A minimum of a HS Diploma/GED plus 2 years of customer service experience required.
  • Demonstrated organizational skills and the ability to work independently.
  • Demonstrated track record in providing exceptional Customer service.
  • Ability to prioritize and manage multiple tasks.
  • Detail -oriented, with the ability to handle multiple projects simultaneously under tight deadlines.
  • Critical thinking skills.
  • Strong organizational capabilities.
  • Excellent communication skills (verbal and written).

 

 

 

#LI-KW1

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  25311
Job Category:  Customer Operations/Customer Support

Mentor, OH, US, 44060


Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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