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Title:  Customer Data Specialist

Req ID:  14664
Category:  Customer Operations/Customer Support
City:  Mentor
State:  OH
Postal Code:  44060
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

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Position Summary

The Customer Data Specialist is responsible for creating and maintaining accurate customer data allowing for timely order entry, shipping, invoicing, and the eventual payment of these invoices; to provide an accurate picture of the customer and its relationships via research/validation; to ensure that the party responsible for payment is clearly identified.

Duties

1. Validate customer name, address and ownership performed primarily through internet research 

2. Set up new customer accounts

3. Maintain team inbox and Customer Request Form requests

4. Create, modify, or inactivate customer account relationships

5. Modify customer accounts:

  • Name changes and ownership changes
  • Address format changes
  • Address additions and inactivations

6. Ensure the two customer databases (Oracle and Siebel) remain in sync  

7. Identify accounts and/or family hierarchies to be cleansed and execute cleansing proactively 

8. Utilize various reporting tools to review accuracy of customer data

9. Investigate returned mail and update customer database accordingly

10. Assign ultimate family name to accounts based on information from Dun & Bradstreet

11. Assist with Merge process

12. Perform additional maintenance as required 

Education Degree

  • Associate's Degree in Business

Required Experience

  • 2 years Customer Service experience or Data Governance experience
  • Ability to prioritize and manage multiple tasks.
  • Detail -oriented, with the ability to handle multiple projects simultaneously under tight deadlines
  • Ability to work both independently and in a team environment
  • Strong organizational capabilities
  • Attention to detail
  • Strong customer focus (both internal and external)
  • Strong initiative
  • Problem solving skills
  • Communication skills; verbal skills, written skills, active listening skills

 

STERIS is a $2B+, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Req ID:  14664
Category:  Customer Operations/Customer Support
City:  Mentor
State:  OH
Postal Code:  44060


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Nearest Secondary Market: Akron

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