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Job Title:  Customer Care Representative

Req ID:  18059
Job Category:  Customer Operations/Customer Support
Country/Region:  US
State:  OH
City:  Mentor
Zip:  44060
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Here at STERIS, Customer Care is at the heart of what we do.  The Healthcare Customer Service group is looking for a dynamic and motivated Customer Care Representative to join their team.  

The Customer Care Representative’s primary role is to manage inbound calls by providing order placement, service dispatch, technical product assistance and order issue resolution support to Customers as well as cross functional groups within STERIS.  Individual is responsible for managing calls from multiple queues ensuring department objectives are met and supporting the Healthcare product line for US and Canada including all consumables for infection prevention technology equipment and surgical accessories.

What you will do

•    Manage inbound calls from multiple queues in the US and Canada and act as the first point of contact for Customer inquiries
•    Typical calls include, but are not limited to, order placement, order resolution, product assistance, and service dispatch 
•    Collaborate with other departments across the organization to ensure Customer concerns or requests are being taken care of efficiently and in a timely manner
•    Build a foundation and understanding of STERIS, its Customers, and product lines 
•    Cross-functional work that cultivates relationships across the company, creates visibility, and opens doors for future opportunities within the organization
 

What you need to be successful
  • High School Diploma or GED
  • A bachelor’s degree in Business or Business Discipline preferred
  • 1 to 2 years of business experience including direct contact with Customers and Sales
  • Strong communication skills and problem-solving capabilities
  • Strong time management and organizational skills
Offering You in Return

The opportunity to join a company that will invest in you for the long-term. STERIS wouldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.

 

STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.


Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

Job Segment: Customer Service Representative, Medical, Inspector, Infection Control, Customer Service, Healthcare, Quality