Share this Job

Job Title:  Clinical Education Specialist - Remote with travel required

Req ID:  30453
Job Category:  Training & Development

Mentor, OH, US, 44060

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

This position is 100% remote, home based with travel of around 70%.

Provides professional education and clinical support to STERIS Customers in infection prevention, reprocessing, and perioperative practice. Provides input in the development of educational materials, provides clinical support and education, and provides a consultative approach to improve Customer processes in using STERIS products/services.  Provides a value-added service to assist the sales force achieve their financial objectives.

Duties

  1. Supports IPT sales team as Sterile Processing subject matter experts to gain Customer confidence, grow product line revenue and promote STERIS solutions.
  2. Supports IPT Marketing by providing clinical expertise in the development and market launch of new products or services as well as concerns with existing products and programs.
    1. Supports Product Managers in the following areas:
    2. Support for VOC
    3. Support in feasibility and prelaunch of NPD
    4. Troubleshooting
    5. Review photography for clinical appropriateness
    6. Review presentations
    7. Sample competencies
    8. Sample procedures
    9. Clinical Q&A
    10. Content ideation and review
  3. Works directly with Customers, Dealer Representatives, and Sales/Service/Customer Support employees for the purpose of providing clinical expertise with strong emphasis on the application of STERIS products via Customer visits, presentations, hands-on training, and communication (written and oral).
  4. Assists sales team with product and/or equipment in-servicing as needed.
  5. Plans, generates, and provides formal educational seminars and workshops to stimulate product interest and increase sales.
  6. Audits Customer work processes (infection prevention, reprocessing and perioperative practice) and use of equipment and related accessories to ensure compliance with operating/processing instructions. Based on audit, proactively identifies opportunities for improvement and provides recommendations.
  7. Documents audits with recommended actions in standard report format, copying Customer. Inform Account Managers, and Region Manager of any and all opportunities identified during the audit.

Duties - cont'd

  1. For serious Customer issues, identifies the problem, gathers all facts and data, documents issues and may consult with a Senior or Principal Clinical. Provides immediate and ongoing communication to Director of Clinical Education and others as directed. This may include Legal, Regulatory, R&D, Sales and Service, Customer Support and Marketing. Drafts documentation and follow-up requirements/recommendations for the Customer on a timely basis.
  2. Takes a pro-active approach to minimize potential Customer issues by providing recommendations to Account Managers and Regional Sales Managers on Customer needs/requirements.  May consult with a Senior or Principal Clinical for recommendations as needed.
  3. Provides clinical expertise with troubleshooting (equipment, process, and machine) and resolves Customer issues supporting and collaborating with Account Managers, Quality Improvement Team, Regulatory, and R&D as required.   May consult with a Senior or Principal Clinical for recommendations as needed.
  4. For credentialed Customer presentations, recommend and review new topics based on Customer needs, and review existing presentations based on industry changes to ensure presentations are up to date.
  5. Develops and maintains relationships with healthcare professionals, industry leaders, professional organizations and business associates through active membership in organizations (i.e., AORN, SGNA, APIC, IAHCSMM etc.) and participation in national/local professional meetings, workshops, and seminars.
  6. Maintains professional knowledge and expertise in sterile processing practices and regulations and their application to the sterile processing environment.  Provides input and expertise in developing educational tools and training material to improve clinical education efficiencies, increase value to Customer, and differentiating STERIS from the competition.  Participates in STERIS initiatives and works with all STERIS departments as a corporate representative furthering STERIS strategic objective.  Participates in industry trade show activities and professionally represents STERIS as needed.

 

#LI-SA2

Education Degree

  • Bachelor's Degree

Required Experience

  1. Bachelor’s degree required
  2. Professional certifications required, minimum of 2. (i.e. CRCST, CIS, CHL, CER, CIC, CNOR)
  3. Must have 2 certifications within 12 months of hire.
  4. Completion of Lean Orientation, Lean Onboarding, and Problem Solving required
  5. At least six years clinical experience required and preferred expertise in the Operating Room, Central Supply, Infection Prevention/Control or Endoscopy Department.
  6. Competent in understanding of surgical instrumentation and principles of reprocessing (cleaning, disinfection, sterilization) preferred.
  7. Track record experience in clinical practice, which may include perioperative practice, infection prevention/control, reprocessing departments, medical or nursing.

Preferred Experience

Bachelor of Nursing degree preferred (BSN)

Skills

  1. Demonstrated understanding of surgical instrumentation and principles of reprocessing (cleaning, disinfection, sterilization), required.
  2. Demonstrated analytical, problem-solving and interpersonal skills.
  3. Excellent written and oral communications.
  4. Excellent presentation skills before large and small groups.
  5. Excellent organizational skills and ability to work effectively with multiple priorities.

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  30453
Job Category:  Training & Development

Mentor, OH, US, 44060


Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

Job Segment: Event Marketing, Infection Control, Sterile Processing, Travel Nurse, Instrumentation, Marketing, Healthcare, Engineering