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Job Title:  Business Strategy Deployment Manager

Req ID:  29937
Job Category:  Service/Technical Services

Mentor, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption.  There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

The Role

Do you like to identify strategic objectives and help develop strategies to ensure goals are met? If so, join our team as the Business Strategy Deployment Manager. This position is responsible for the development, maintenance and execution of the Life Sciences Equipment & Service business strategy, through proper identification and implementation of KPIs and strategic initiatives that achieve long-term business goals.  You will partner with senior leadership in the development of strategies to ensure all established revenue, profitability, quality and delivery commitments are met or exceeded. This opportunity also participates with senior management and business development team members in the identification, development, and evaluation of new business/program opportunities that align with the LS Equipment & Service strategy.  You will identify crucial factors affecting the profitability and potential of new/existing programs as well as being responsible for the Balanced Scorecard program by ensuring KPIs and initiatives are in alignment with the overall short- and long-term global Life Sciences strategy.

What You Will Do

  • Responsible for the Equipment & Service long-term strategy development and planning
    • Lead the global Life Sciences team to identify strategic objectives that align with the team’s overall long-term strategy
    • Identify and prioritize initiatives that align with the strategic objectives to ensure Life Sciences meets its KPI targets
  • Responsible for the Equipment & Service strategy maintenance and deployment process (Balanced Scorecard)
    • Develop and deliver training to the LS team as needed to ensure understanding and continued use of the balanced scorecard
    • Develop, trend and maintain KPIs that indicate the success of the Balanced Scorecard, and recommend areas for improvement
    • Maintaining financial, Customer, business processes and People, Tools and Technology perspectives of Balanced Scorecard for LS by establishing vision for the key strategic initiatives, ensuring strategic initiatives are completed on time and within budget requirements
    • Working cross-functionally to set priorities, allocate resources for execution, and monitor performance of process improvement. 
    • Assisting in the development and ongoing refinement of the Life Sciences Balanced Scorecard by ensuring data, metrics and reporting accurately meets leaderships’ needs

What You Will Do - cont'd

  • Customer Experience (CX) Program Management
    • Responsible for building a comprehensive CX strategy which will advocate, evangelize and leverage insights to improve our Customers’ journey and overall experience
    • Leveraging data to connect ongoing business performance (ROI, churn rates, market share, NPS, operational KPIs, etc.) with Customer perceptions and satisfaction
    • Partnering with the wider LS organization to identify and implement initiatives targeted at improving the overall Customer experience
    • Program Management and process Improvement across the Customer experience operations team
  • Business and Market Research Analysis
    • As needed, conducts research and analysis of Life Sciences industry trends, market conditions, leading and lagging indicators, competitive dynamics and disruptive forces in support of the overall LS Equipment and Service strategy
    • Research the Life Sciences market dynamics of the key economic drivers and monetizing the impact of strategic initiatives.

Education Degree

Bachelor's Degree in Business or Management

What You Need To Be Successful

  • Bachelors degree in Business, Management, or Technical discipline
  • Minimum of five to seven years in management role or equivalent experience in strategy preferred
  • Minimum of five years developing and executing on business strategies  
  • Ability to lead, influence and drive change through executing initiatives and programs using cross-functional teams in a matrix organization
  • Strategic Vision/Thought Leadership
  • Communication/Personal Impact
  • Analytical/Logical/Structured Problem solver
  • Business Achievement Drive/Performance Driven
  • Team/Process Leadership



What Will Help You

  • MBA
  • Balanced Scorecard Professional Certification preferred 

What We Offer

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter.


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  29937
Job Category:  Service/Technical Services

Mentor, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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