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Job Title:  Business Intelligence Analyst

Req ID:  18936
Job Category:  Service/Technical Services
Country/Region:  US
State:  MP
City:  Mentor
Zip:  44060

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

LEARN. GROW. MAKE A DIFFERENCE as a Business Intelligence Analyst in Mentor, OH!

Position Summary:

As a part of our Healthcare Services operation team our analysts are responsible for reporting key performance indicators that measure financial and operational performance.  This position supports the team by ensuring quality and error free reporting is delivered to key stakeholders which includes but is not limited to measuring the service contract renewal and new sales process, completing territory analysis performance optimization reports, incentive plan metrics, and support request for proposals.  Above all the business analysts provide insightful recommendations on the performance of the business that help drive the direction of the organization.

What You Will Do:
  • Report upon key performance indicators related to the service contract renewal and new business sales.  
  • Measure incentive compensation plan metrics accurately and timely
  • Complete service territory optimization reporting and territory mapping
  • Summarize monthly operational performance with data based recommended improvements 
  • Provide equipment and Customer sales data summaries including pricing recommendations and gross margin assessment required for requests for proposals
  • Support incoming operational reporting requests as requested
  • Provide analytical support required for marketing campaigns
  • Report upon Customer Experience data and suggest enhancements 
  • Support the development of performance dashboards in Tableau 
What You Need to be Successful:
  • Bachelor’s Degree in finance, accounting, math, or engineering and 2+ years of experience, OR 5+ years of related experience in lieu of degree
  • MBA Preferred
  • Strong Excel, Access and PowerPoint skills 
  • Experience in Tableau or PowerBI preferred
  • Strong business acumen with good oral and written communication skills
  • Experience reporting upon key performance indicators and summary recommendations
  • Experience presenting performance to management
  • SQL & query writing skills preferred
  • Strong problem solving skills
  • Customer service mindset a must
  • Attention to quality and accuracy



STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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