Associate Software Developer

Position Summary

The Associate Software Developer is generally-skilled in all areas of front-line IT customer support. Provides first level support to STERIS employees for end user problems and requests as relates to the Pro WFM time and attendance software. Provides remote computer support to USA and Global facility and home based users. Uses problem recognition, research, isolation and resolution steps to diagnose hardware, software and Pro WFM application problems. Performs wireless device support. Monitors and responds to problems assigned in a ticketing system recording conversations and troubleshooting in detail. Assists with training customers on web and mobile versions of Pro WFM. Escalates problems to appropriate I.T. resources when needed. Provides wireless device configuration and administration. Configures and maintains physical clocks. Submits support tickets with UKG for problem resolution and questions that STERIS IT is unable to answer. Creates and maintains standard operating procedures and knowledge base articles. Configures the Pro WFM application per guidance from the user community. Maintains schedules and assists in training users to perform this maintenance.

What You'll do as an Associate Software Developer

End User Support – 

• Provide first level support to STERIS employees.
• Provides digital and phone support for end user problems and requests.
• Diagnose hardware, software and Pro WFM application problems.
• Uses appropriate problem recognition, research, isolation and resolution steps.
• Perform wireless device troubleshooting.
• Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue.
• Provides support for facility, remote facility and home based users.
• Provides support for USA and other global facilities.
• Monitors and responds to ticketing system assignments.
• Assists with training customers on Pro WFM web and mobile applications.
• Escalates when needed; notifying appropriate I.T. resource.

End User Administration - 

• User setup for Pro WFM accounts.
• Configures and deploys mobile devices and performs wireless administration.
• Creates and maintains standard operating procedures and knowledge base articles.
• Updates Pro WFM configurations and maintains rules and schedules.

The Experience, Abilities and Skills Needed

• High School Diploma or GED/Vocational/Technical Degree Preferred
• At least one year of experience in an IT technical support position. 

Soft skill proficiency is critical:

• Telephone etiquette with professional verbal and written communication skills
• Professionalism and cooperation when working with Customers, team members and management is essential.
• Listening and questioning skills
• Self-starter who adapts readily to changes in workload, staffing and scheduling
• Able to receive formal/informal training and retain the information so that it may be applied later at an independent level.
• Able to multi-task and seek out the appropriate resources independently to resolve issues.

Technical proficiency: 

• Account Management/Passwords
• Software:  Windows Operating System, current and prior versions. Including entire Microsoft Office Suite
• Hardware:  Computers, laptops, tablets and desktops
• Wireless – smart devices

What STERIS Offers

At STERIS, we invest in our employees and their families for the long term! STERIS wouldn’t be where it is today without our incredible people. We share our success together with you by rewarding you for your hard work and achievements.

Here is just a brief overview of what we offer:

• Competitive Pay
• Extensive Paid Time Off and (9) added Holidays.
• Excellent healthcare, dental, and vision benefits
• 401(k) with a company match
• Long/Short term disability coverage
• Parental Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Continued training and educations programs
• Excellent opportunities for advancement in a stable long-term career
• #LI-KS1 #LI-Hybrid