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Job Title:  Project Manager, Sales Operations

Req ID:  29744
Job Category:  Customer Operations/Customer Support

Mentor, Ohio, OH, US, 44060


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

The Project Manager, Sales Operations has an integral role within the Americas Healthcare Commercial Operations business.  The Project Manager will support the business by working on lean initiatives, software implementation/upgrades and operational efficiencies under the leadership of the Sr. Manager, Sales Operations and Director, Sales Operations. The Project Manager, Sales Operations will partner with Healthcare leadership to understand their business and analytic needs and provide data and insights to support ongoing improvement of business efficiencies and profitability. They will be responsible for managing and executing projects using project management methodologies and tools.  They will work cross functionally with groups such as Sales, Marketing, Finance, Customer Operations and IT with the objective of driving projects to completion on time and under budget. 


The Project Manager, Sales Operations will provide front-line coaching and mentoring to other Sales Operations Analysts. This includes, but is not limited to, systems, process and project support. The individual will seek improvement opportunities for the team by identifying areas of training, project and workload management and other areas as identified by Management.

What You Will Do

 Project Management – 85%


  • Define, develop and implement specific improvement opportunities as they relate to the efficiency and profitability of the Healthcare business. Facilitate the definition of projects’ scope, goals and deliverables
  • Manages projects through all stages from needs assessment through design and delivery
  • Lead the planning, directing, coordinating and driving of multiple projects, varying in size and scope and recommend revisions in project work plans as appropriate to meet changing needs and requirements.
  • Coordinates intradepartmental projects and resources
  • Identify and define resources requirements and assignments
  • Manage all STERIS and non-STERIS resources assigned to the effort, including defining each team member’s role and responsibility
  • Maintain project plans that accurately reflect task owners, completed and future work including timelines, milestones and dependencies.
  • Prepare and present reports defining project progress, problems and solutions
  • Develop a project agenda and prioritize based on impact and timelines
  • Participate in webinars, training sessions, and user groups to become the STERIS expert on the project subject matter
  • Drive project teams to make decisions, complete tasks and execute the plan based on defined deliverables and timelines
  • Develop metrics / scorecards for each initiative to track progress and share with leadership and team members
  • Use lean philosophies and methodology for process improvement

What You Will Do Cont'd

  • Supports the continuous improvement initiatives within the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs)
  • Works within the department’s Lean tracking tools and provides data as needed for monthly documentation of performance against agreed-upon KPIs.
  • Participates in, conducts or facilitates Kaizen events when appropriate and supports the action plans that result in those events
  • Measures implemented solutions
  • Change Management:
  • Document new processes and procedures
  • Implement process, technology or organization changes based on determined solutions
  • Prepare and deliver all communication related to the initiative
  • Prepare comprehensive implementation plans
  • Ensure a smooth transition from recommendation to implementation including the preparation of performance metrics from which progress will be gauged

    Data Analysis and Reporting – 15%


  • Conduct data gathering and analysis by using multiple database management tools.  Analyze large, complex datasets to drive actionable insights and recommendations
  • Prepare, analyze and summarize data, make presentation of findings and provide written and verbal recommendations for improvement
  • Provide ad-hoc analysis to Sales & business teams

What You Need To Be Successful

  • 6-10 year of business experience
  • Bachelor's degree
  • Experience managing 3-5 business projects from concept to implementation
  • Knowledge and competency of Microsoft Excel, Word, & PowerPoint


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  29744
Job Category:  Customer Operations/Customer Support

Mentor, Ohio, OH, US, 44060

Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

Job Segment: Project Manager, Operations Manager, Sales Operations, Sales Management, Marketing Manager, Technology, Operations, Sales, Marketing