Repair Specialist

STERIS' Repair Specialists serve as an experienced lead for assigned mobile unit/region. You may travel to support multiple mobile units and/or repair location teams. In this role, you will assist in managing workflow and address the day-to-day Customer needs. With surgical instruments that are sharpened and working properly, surgeons can focus on the patient. This role requires daily travel by driving a company vehicle. If offered this position, STERIS will run a 7 year driving record check, as part of our onboarding process.

What You Will Do As a Repair Specialist

• Assume role as onsite lead for 1-2 other Repair Technicians by managing workflow and day to day Customer needs.
• Responsible for mentoring less experienced Repair Technicians.
• Repair stainless surgical instrumentation.
• Responsible for Customer and account support tasks, including but not limited to, billing, quality assurance and inventory.
• Partner with Field Service Operations Manager to understand and achieve contract compliance and Customer satisfaction for assigned accounts.
• Identify and escalate risks and issues within Customer accounts timely and effectively.
• Collaborate with assigned team and National Asset Management team to ensure current and new account implementation is effective.

The Experience, Skills, and Abilities Needed

• High school diploma or GED

• Minimum of 5 years relevant work experience, including a combination of 2 years surgical instrument repair and maintenance experience
• Demonstrated proficiency with operational tasks, such as coordinating, inspecting and team collaboration.
• Must have effective verbal and written communication skills.
• Must have demonstrated proficiency with Microsoft Office and other related systems and tools.
• Must be able to meet flexible schedules with occasional early/ late hours and occasional overnights
• Must be able to pass a DOT medical exam.
• Must have a valid driver’s license with an acceptable driving record.
• Must be at least 21 years old to meet the FMCSA age requirement for commercial interstate driving.
• Must be able to be compliant with hospital/Customer credentialing requirements.

What STERIS offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
 

Here is a brief overview of what we offer:
 

• Extensive training and development
• Career progression path with growth and training opportunities 
• Competitive pay
• Overtime opportunity
• Annual merit review and incentive plans
• Uniforms and all necessary tools provided
• Business travel and all related expenses paid
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid time off that accrues from day one and paid holidays
• Tuition assistance