Field Service Specialist

Position

Are you ready to launch your career in a hands-on, customer-facing technical role? Join STERIS, a global leader in sterilization and infection prevention, as a Field Service Specialist I. This is your opportunity to work with cutting-edge electro-mechanical systems, support critical healthcare operations, and grow within a collaborative, mission-driven team.

🚀 Your Mission

As a Field Service Specialist I, you’ll be responsible for preventative and corrective maintenance, customer support, and installation assistance—both on-site and remotely. You’ll use a variety of tools, technologies, and communication methods to troubleshoot and resolve issues, ensuring our customers receive the highest level of service.

✅ Operational Excellence (10%)

• Participate in ongoing training to maintain and improve technical and service skills.
• Follow all STERIS policies, GMP standards, and Lean principles.
• Support team efforts and contribute to a culture of continuous improvement.

📈 Delivering Results (30%)

• Use collaborative service tools and systems to manage tasks and diagnostics.
• Read and interpret system schematics, drawings, and documentation.
• Assist in machine assembly and installation at STERIS and customer sites.
• Perform routine preventative maintenance under supervision.
• Collect and transmit diagnostic data to headquarters for analysis.

🤝 Customer Relationships (60%)

• Begin responding to customer service calls with guidance or supervision.
• Communicate effectively across language and cultural barriers using various formats (email, phone, photos, drawings).
• Conduct machine conditioning and support remote troubleshooting.
• Use digital scopes, dosimetry tests, and other tools to diagnose and resolve issues.
• Travel approximately 40% of the time to customer sites, often accompanied by senior colleagues.
• Document all service activities in detailed, timely reports, including next steps and parts needed.

Your profile

Education & Experience:

• Associate degree in electro-mechanical or related field or 6 years of relevant hands-on experience.

Technical Knowledge:

• Solid understanding of electro-mechanical systems, tools, and testing procedures.
• Familiarity with electrical safety standards and data collection tools.
• Basic knowledge of sterilization system layouts and components.

Core Skills:

• Proficient in using standard electro-mechanical tools.
• Strong diagnostic and troubleshooting abilities.
• Excellent written and verbal communication skills, even across language barriers.
• Ability to lift, rig, and handle equipment safely.
• Organized, analytical, and able to prioritize tasks effectively.
• Creative problem-solver with a customer-first mindset.

Language Requirement:

• Fluency in English is mandatory (spoken and written). Additional languages are a plus.

Personal Attributes:

• Willingness to learn and adapt in a fast-paced environment.
• Ability to follow instructions, work independently, and collaborate in teams.
• Patience, professionalism, and a positive attitude in all customer interactions.

🌟 Why Join STERIS?

• Be part of a mission-driven company improving global health and safety.
• Receive continuous training and development to grow your career.
• Work in a supportive, team-oriented environment.
• Enjoy a hybrid work model with 40% homeworking flexibility.
• Gain hands-on experience with advanced technology and real-world problem-solving.

📩 Apply Now

If you're ready to take the next step in your technical career and make a real impact, we want to hear from you!

👉 Submit your application today and start your journey with STERIS in Mont-Saint-Guibert.