Software Engineer

Position Summary

As a Software Engineer you will have product, clinical, and technical expertise and demonstrate proficiency in assigned essential job functions and areas of product focus. Your responsibilities include: remote monitoring and data analytic assessments, developing complex I/O patterns to monitor health of equipment for predictive maintenance, serviceability and reliability assessments, service documentation development and maintenance, new product development, sustaining, and manufacturing project support. In this role you will act as a liaison between service representatives and our internet of things (IoT) development team. You will follow appropriate complaint handling procedures, review quality data and key performance indicators relating to their focused product line and drive corrective action when required. You will be required to complete all necessary steps to ensure correct information is provided and technical issue is resolved.

This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 3 days per week.

What You'll do as a Software Engineer

• Develop service standard work to incorporate Design for Connectivity into the New Product Development processes and procedures. Work closely with the individual service engineers to incorporate the use of machine data in the development of the service plan (e.g., troubleshooting topics, condition-based maintenance procedures to replace scheduled maintenance procedures) on all new product releases.
• Develop use cases to leverage machine data to improve service outcomes including improved fault diagnostics, equipment health indicators and conditioned based maintenance. Work closely with the individual service engineers to incorporate the use of machine data in the development of the service plan on targeted legacy products.
• Develop procedures and use cases to process software log files from embedded systems / controls to associate fault conditions to alarms to improve diagnostics.  Work with software and controls design teams to develop software fixes as needed.
• Research innovating Internet of Things (IoT) technologies that leverage machine data to improve Customer experience and improve quality, deliver and cost of service. Work closely with Engineering and Business Systems, Connectivity, product / software development teams to continually advance our IoT technologies.
• Monitor and review machine data to assess the equipment’s health, develop pre-emptive troubleshooting guidelines, and identify device insights.
• Conduct design reviews for serviceability and reliability, generate service plans for products and processes, develop service documentation and procedures, define service parts, outline service training and track equipment performance. 
• Perform data analytics and aid in creation of standard processes and process automation.
• Collaborate with internal product teams to ensure the field is prepared for product changes through creation of additional job aides, service part identification, updating documentation, and performing technical reviews as needed.
• Troubleshoot STERIS products and documents critical failures on corporation quality reporting system, initiates corrective action, and escalates issue to appropriate department.
• Initiate service communications to inform service representatives of product changes, parts substitutions, maintenance modifications, and field corrections.
• Act as an escalation point for resolution of complex technical issues. Provide technical and product support to other STERIS Engineers, technical support personnel, field service associates, sales associates and Customers.
• Provide initial product training to Technical Support, Service Trainers, and Field Technicians. Coordinate the transition of training responsibilities to the Training Department and the transition of product support responsibility to the Technical Support group.
• Participate in regular product and computer skills update training to maintain and enhance technical support skills.
• Maintain product knowledge efficiencies on current and non-current STERIS Healthcare and Life Science products.
• Escalate reported technical, quality, and safety related product complaints to appropriate engineering and management associates for continued action.
• Provides periodic product specific and technical skill training to department associates as required.
• Communicate with customers and technicians in a classroom environment as required.
• Travel to customer sites when required to assist in field activity.

The Experience, Skills and Abilities Needed

Required:

• Bachelor's degree in Engineering, IT, or related technical field.
• Minimum 1 years experience.
• Familiarization with Microsoft applications and tools is required.

Preferred:

• Minimum 2 years' experience in a service, sustaining, software development, or quality engineering role is strongly preferred.
• Experience in a highly regulated industry, medical device or equivalent, is strongly preferred.
• Experience leading and managing projects is preferred.
• Ability to read engineering drawings and schematics is preferred.

Other:

• Demonstrated understanding of machine data and analytics.
• Demonstrated understanding of IoT, technology, and continuous improvement.
• Demonstrated excellent organization, oral and written communications skills.
• Demonstrated computer knowledge to include word processing, spreadsheets and e-mail computer skills.
• Demonstrated IT, AV, mechanical, electrical and computer troubleshooting skills.
• Knowledge of STERIS Healthcare and Life Science product lines, past and present is a plus.
• Ability to effectively resolve and communicate technical issues via telephone.

What STERIS Offers