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Job Title:  Service Support Administrator

Req ID:  24088
Job Category:  Customer Operations/Customer Support

MENTOR, OH, US, 44060

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Overview

Our Service Support Admins assist our Field Service operations, and are based at our HQ's main office in Mentor, Ohio. (This is an on-site role, though it will start remotely/from home due to current pandemic conditions.) The Service Support Administrator’s (SSA) primary responsibility is to provide Administrative support to our Customers and our Field Service Technicians.  Specific duties are to activate, modify and deactivate equipment maintenance agreement entitlements in our Customer resource management system (Siebel), respond to incoming Customer requests, partner to identify support solutions for our District Service Managers, but will expand based upon business needs.    Join us for an opportunity to have a high impact in a dynamic and collaborative environment that ensures accurate and timely critical support for our Customers and field based employees!

What We Offer You

This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.

 

We offer a comprehensive benefits package, including:

  • Competitive pay
  • Annual merit bonus and incentive plans
  • Training and coaching
  • Medical, vision, dental and life insurance
  • 401(k) with a company match
  • Paid vacation time and paid holidays
  • Tuition assistance
  • Opportunities for advancement

What You Will Do

  • Work as a part of a team to support a dedicated service area, to ensure key performance indicators are met regarding contract renewals, data corrections, and activations.
  • Establish preventative maintenance schedules in accordance with engineering guidelines while balancing the maintenance schedule to optimize Field Service Technician utilization and Customer satisfaction.
  • Process all requests regarding billing issues and subsequent credits, troubleshoot problem service requests with Field Technicians when information is missing, make data corrections, release service backlog line items, maintain service installation base.
  • Provide exceptional customer service to internal and external customers via phone, email, chat, etc.

What You Need To Be Successful

Education:

  • High School Diploma or GED required.
  • Bachelors Degree preferred. 

Experience:

  • Minimum 2 years experience in a fast paced, customer service based office setting in an administrative or support capacity.
  • Demonstrated knowledge of various types of contracts and proficiency in creating and maintaining them on a database in addition to understanding legal terms and conditions of contracts and purchase orders strongly preferred.
  • Must have PC experience with working knowledge of Microsoft Office suite with demonstrated proficiency in Word and Excel. Experience with service contract software and CRM systems and Oracle/Siebel strongly preferred.
  • Demonstrated effective analytical, organizational, and written and oral communication skills.
  • Demonstrated success at acheiving or exceeding set goals, metrics and KPI's. 
  • Ability to multi-task, and handle multiple service request utilizing advanced prioritization skills.

#LI-KW1

 

 

STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  24088
Job Category:  Customer Operations/Customer Support

MENTOR, OH, US, 44060


Nearest Major Market: Cleveland
Nearest Secondary Market: Akron

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