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Job Title:  Customer Operations Coordinator

Req ID:  26137
Job Category:  Sales

MENTOR, OH, US, 44060-3957


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role

Are you a person who enjoys helping people by providing information and solutions?  At STERIS, we help our Customers by delivering world-class Customer support. Our team is responsible for entering and managing orders for Equipment and Services. As a Customer Operations Sales Coordinator you will provide dedicated support to our Sales field as well as be actively involved in the entire purchasing process from procurement to shipment and beyond. 

What You Will Do

•    Process and manage purchase orders/contracts for equipment.  Activities include order entry, preparing and distributing applicable documentation, communicating important milestone dates, updating order details as required, and working to resolve pending items directly with Customers. 
•    Ownership of the bid process, including completing Customer documents, collecting necessary company forms, submitting for signature, and distributing of the bid per Customer specified instruction. 
•    Maintains positive Customer relations through timely responses and clear communication. Manages all inquiries via email, phone, or live chat, providing the highest quality Customer experience. 
•    Maintains and manages backlogs per territory, ensuring ship dates are being met, process/credit holds are being released, backorders are being communicated, and special Customer requests are fulfilled.
•    Collaborate with other departments across the organization to ensure Customer concerns or requests are being taken care of efficiently and in a timely manner.
•    Assist in training peers, provide back-up to teammates as needed, and complete assigned objectives.

Education Degree

  • High School Diploma or GED

What You Will Need To Be Successful

•    Two plus years business related experience, preferably experience in sales/account support 
•    Proficiency in Microsoft Office Suite
•    Strong communication skills and problem-solving capabilities 
•    Strong time management and organizational skills
•    Attention to detail a must

Preferred Experience

Bachelors Degree is preferred 

What We Offer You

We offer a comprehensive benefits package, including:
•    Competitive pay
•    Quarterly bonus
•    Training and coaching
•    Medical, vision, dental and life insurance
•    401(k) with a company match
•    Paid vacation time and paid holidays
•    Tuition assistance


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  26137
Job Category:  Sales

MENTOR, OH, US, 44060-3957

Job Segment: Operations Manager, Medical, Inspector, Procurement, Operations, Healthcare, Quality