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Job Title:  Client Services Account Manager

Req ID:  26588
Job Category:  Sales

Los Angeles, CA, US, 90001


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you good at problem-solving, project management, developing IT solutions, delivering Customer service, and have a passion for making a difference in the healthcare industry? STERIS has a unique opportunity for someone to help us grow our sterile processing software solution for hospitals. Our proprietary software, SPM, business is growing and we are in need of someone who can provide onsite support to our hospital Customers, manage technology solution projects, provide training, and help our Customers improve sterile processing workflows. SPM brings reliability to the surgical instrument tracking and sterilization process. For our customers that means the right equipment in the right condition at the right time, every time.

What You Will Do

  • Maintain and grow SPM business
  • Assist current Customers with identifying additional solutions to help them increase their utilization of SPM (interfaces, modules, mobile hand scanners)
  • Lead and deliver Customer onsite work
  • Leader and project manager for annual software upgrades
  • Ensure adoption of new features and best practices
  • Implement sell-in new business products and services
  • Identify cost-management opportunities in the territory
  • Develop and Manage Customer Relationships
  • Provide training and Customer support to help Customers increase their utilization with SPM and satisfaction with the product
  • Proactively engage Customers and maintain regular contact
  • Develop specific strategies to increase number of Growth Accounts within the territory
  • Work with other field sales and service teams to maintain a current understanding of account dynamics and organizational change

What You Need to be Successful

  • Bachelor’s degree preferred, or Associates degree with equivalent relevant experience.
  • Scrub Technician/Operating Room and or Sterile Processing experience required.
  • 4+ years experience with software account management, project management and/or customer servicerequired.
  • Experienced individual is required to complete the Certified Central Service Vendor Partner (CCSVP)certification within the first year of employment.
  • Experience with Microsoft Office required.
  • Physical location that is able to access high-speed internet.
  • Ability to keep abreast of numerous projects and Customers simultaneously.

What STERIS Offers

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it istoday without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching401(k), annual merit, and incentive plans. Join us and help write our next chapter.


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  26588
Job Category:  Sales

Los Angeles, CA, US, 90001

Nearest Major Market: Los Angeles

Job Segment: Account Manager, Medical, Field Sales, Manager, Sales, Healthcare, Management, Customer Service