Job Title:  Equipment Service Technician I

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals.  You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units.  

Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful. 

Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%
Customer Focus & Retention – 30% 
Customer Growth – 10%

This is a remote based Customer facing position. To support and service our customers in this assigned territory, candidates must be based out of one of the following states: California. 

Position is based in Los Angeles, CA - would prefer the candidate live in Pasadena, El Monte, Monterey Park area. 

What we offer

• Extensive hands-on training and development
• Career progression path within STERIS
• Competitive pay and monthly incentive opportunity
• Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidays
• Company Vehicle

What you will do

• Drives Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently.  
• Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures. Fulfill vendor credentialing in accounts as needed.   
• Manages STERIS assets utilizing electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc. to prescribed levels.
• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitive equipment, systems and components.
• Manages time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.  
• Perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software).  This includes, but is not limited to scheduling, effective communication, managing parts trunk stock, daily completion of service reports and activities while on-site; Learning new technologies and software applications as they become available to improve productivity.
• With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory, and builds competency to be a trusted advisor, communicate leads to management and sales staff. 
• All other duties as assigned. 
   

What you will need

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
• Must be able to be compliant with hospital/customer credentialing requirements.

*Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.   

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