Equipment Service Technician

As a Life Sciences Equipment Service Technician at STERIS, you will act as a trusted advisor to our Customers in the maintenance and procurement of Life Sciences products, both medical devices and consumables. You will drive an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high stress healthcare environment.

This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following provinces: Quebec, Montreal (Longueuil preferred)

What you will do as an Equipment Service Technician

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues and problems expediently.

• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.

• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.

• Ensure a positive Customer experience by providing timely preventative maintenance performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.

• Maintain a working relationship with the Area Service Manager to advise of activity and changes related to sales opportunities in assigned territory.

• Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.

• Respond to routine Customer and sales questions regarding equipment operation and performance. At the Area Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.

The Experience, Skills and Abilities Needed

Required:

• Secondary School Diploma, Graduation Certificate, or CAEC

• Ability to work flexible hours, sometimes outside “normal business hours”

• Must live within 50 miles of center of territory

• Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds

Preferred:

• Associate’s or Bachelor’s degree in electronics, mechanical or similar discipline with 1 year of relevant experience

• General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)

Other:

• Excellent interpersonal and Customer communication skills

• Strong technical and troubleshooting skills

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program

• Company Provided Vehicle + Cell Phone + Laptop

• Excellent Healthcare, Dental, and Vision Benefits

• 3 weeks paid vacation per year + company holidays based on Province

• RRSP matching program

• Parental Leave

• Opportunities for advancement in a stable long-term career

• Hands-on Training Program

• Additional Add-On Benefits/Discounts