Share this Job

Job Title:  Laboratory Customer Support Specialist- $2,000 sign-on bonus

Req ID:  25112
Job Category:  Manufacturing Operations

Libertyville, IL, US, 60048


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Laboratory Customer Support Specialist is responsible for providing Laboratory information to Customers. Serves as point and liaison between the Customers, Lab, Tech Team and Sales.

This position works Monday to Friday 7:30 am-3:30p,. The starting pay is $18 an hour with bonus potential.

Join a company where the work you do makes a difference!  We are One Team with One Goal.  At STERIS Applied Sterilization Technologies (AST), it’s our philosophy and our way of doing business.  Through a network of over 50 facilities globally, STERIS AST has been committed to providing contract sterilization services to the medical device, pharmaceutical, consumer, and industrial communities for over 40 years.  Our sterilization services ensure the safety of those who use these products, including our families, our friends, and ourselves.



  • Answers Customer phone calls and manages Lab e-mail accounts, coordinating answers with SME and responding promptly to inquiries. 40% - 50%
  • Communicates On-Hold items to Customers for resolution. 10% - 20%
  • Generates Customer price quotations in collaboration with Sales. 5% - 10%
  • Assists with Lab database corrections. 5% -10%
  • Provides STERIS Tech Teams with regular status updates on current projects including test statuses, preliminary results, etc. 5% - 10%
  • Fills Supply Orders. 5% - 10%
  • Tracks and reports turnaround time information 1% - 5%

Required Experience

  • Proven excellent verbal and written communication skills.
  • Minimum Intermediate level on Microsoft Word and Excel.
  • Proven Customer focus.
  • Ability to work under control in pressure situations and adapt rapidly to change.
  • Effectively present information and respond to questions from managers, Customers, personnel, regulatory or notified body entities.
  • Ability to work well with others.


Education Degree

High School Diploma or GED
Bachelor's Degree

Reasons you'll love working here:

This is an opportunity to join a company that will invest in you for the long-term. STERIS wouldn’t be where it is today without our incredible people, whom take true pride in their work. That’s why we share in our success together by rewarding employees for their hard work. We do this by providing competitive base salary plus bonus (as applicable), comprehensive benefits package that includes medical, dental, vision, paid PTO and holidays, 401K with company match.


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  25112
Job Category:  Manufacturing Operations

Libertyville, IL, US, 60048

Nearest Major Market: Chicago

Job Segment: Medical, Laboratory, Pharmaceutical Sales, Pharmaceutical, Healthcare, Customer Service, Science, Sales