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Title:  Desktop Technician

Req ID:  14127
Category:  Information Technology
City:  Leicester
State:  LEC
Postal Code:  LE
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

This role will have responsibility for delivering a broad range of tasks with the aim of delivering excellence in customer experience. As a member of the EMEA IT team, this position reports to the IT Service Manager. The successful candidate will support the goals of the business. They will be able to work across a broad range of technologies and liaise with key stakeholders to resolve incidents, problems and requests in an efficient and timely manner. The ideal candidate will be both pro-active and reactive.

Your responsibilities will be varied, ranging from Desktop Support on hardware, working with technology in a manufacturing, laboratory and office environments, which you will become the subject matter expert for. Tasks also include configuring, upgrading, testing and maintenance of the systems, and look to innovate where possible utilising new technologies. They will be responsible for their own time management and ensuring that all support queries are dealt with promptly and efficiently and managed through the entire ticketing and support process.

The IT Support team complete tasks mostly face to face, helping staff at their desk to resolve issues, but will involve remote support of users who are in the field. There are also major projects ahead to upgrade systems and hardware.

Duties

Monitoring and maintaining computer systems and networks

Purchase, Install and configure desktops and other devices and peripherals.

Take Ownership of issues through to resolution.

Implement temporary or permanent resolutions to problems with the aim of restoring service to the Stakeholder as soon as possible.

Escalate incidents to Manager or external support where necessary.

Creation of users on the active directory / Exchange.

Order and maintain peripherals such Printers, scanners, Mobile Phones.

Identify, Log and resolve support calls in timely manner.

Build a close working relationship with the IT providers for our network and server support.

Ensure that the work is carried out within the agreed KPI’s.

Ability to work outside of normal working hours

Required Experience

Key Competencies

Aptitude - Must demonstrate a high level of aptitude, problem solving.

Communication – Ability to communicate effectively with a wide variety of people, including key stakeholders.

Strong interpersonal, verbal and written communication.

Proactive, ‘can do’ approach.

Ability to prioritise their workload.

Good attention to detail and ability to show initiative.

A technical, logical thought process

Key Skills and Qualifications

Excellent IT Skills and computer literacy.

Understanding of Computer support and troubleshooting.

Ability to Diagnose and solve hardware/software faults.

Excellent Internal customer service whether Face-to-Face, Telephone or email.

In depth knowledge of hardware and software

Working experience within an IT role.

Working knowledge of Microsoft Windows systems (Windows 7/10) as well as various software packages including Office 365.

 

STERIS plc is a $2B+, publicly traded (NYSE: STE) organization with more than 12,000 employees worldwide.

STERIS strives to be an Equal Opportunity Employer.  

Req ID:  14127
Category:  Information Technology
City:  Leicester
State:  LEC
Postal Code:  LE


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