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Desktop Technician

Date: 08-Oct-2021

Location: Leicester, LCE, GB, LE7 1PF

Company: Steris Corporation

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Desktop Support Analyst is SKILLED in all areas of the front-line IT customer support and generally skilled in all areas of desktop computing platforms.

Performs administration activities including creating, and supporting network accounts, computer accounts, application accounts, email accounts, and group memberships. Configures and deploys desktop hardware and software, network printers, and mobile devices. Maintains inventories and purchases desktop hardware and software. Documents and modifies computing processes and standard operating procedures.

Provides technical support to the Service Desk Analysts and provides over flow phone support to Service Desk Analysts when needed. Provides desk side computer support at the local facility. Provides remote computer support to USA and Global facility and home based users. Performs wireless device support. Monitors and responds to issues and problems assigned in a ticketing system. Relocates desktop hardware in facilities. Trains customers on desktop applications, software, and hardware platforms. Trains Service Desk Analyst on standard configurations and IT procedures, including onboarding.

Professionalism and cooperation when working with customers, team members and management is essential.


End User Administration

1.    Creates and supports network accounts, computer accounts, email accounts, application accounts, and group memberships in accordance with IT policies and procedures relating to SOX (Sarbanes-Oxley).
2.    Configures and deploys desktop hardware and software.
3.    Configures and deploys network printers.
4.    Configures and deploys mobile devices.
5.    Process hardware and software requests. 
6.    Maintains inventories and purchases desktop hardware and software.
7.    Creates and maintains standard operating procedures and knowledge base articles.

End User Support

1.    Provide second level support to the Service Desk Analyst.
2.    Provides desk side support for end user problems and requests.
3.    Provides computer support for facility, remote facility and home based users.
4.    Provides support for UK and other global facilities.
5.    Monitors and responds to ticketing system assignments.
6.    Relocate desktop hardware in facilities. 
7.    Trains customers on desktop applications, software\hardware platforms.
8.    Provides overflow phone support for Service Desk Analysts.
9.    Perform wireless device troubleshooting. 
10.    Train Service Desk Analyst on standard configurations and IT procedures including onboarding.

Project Management

1.    Will serve as the project lead on desktop projects based on the business plan. 
2.    Coordinates project implementation and manages deployment timelines.
3.    Develops and submits budget proposals and funding requests.
Assisting various departments with the  completion of project work. 

Required Experience

a.    System support for client hardware platforms, Dell, HP, Lenovo. Dell preferred.
b.    System and application support for Microsoft client platforms required. 
c.    Familiarity with System administration of Active Directory is preferred.
d.    Experience in application/system technologies. Microsoft, Dell, McAfee, Citrix and Checkpoint preferred.


1.    Strong professional verbal and written communication skills.
2.    Ability to work with little supervision and within changing priorities. 
3.    Proficiency in Business Acumen
4.    Technical proficiency – SKILLED.
5.    Technical proficiency – GENERALLY SKILLED


STERIS plc is a $3B, publicly traded (NYSE: STE) organization with more than 12,000 employees worldwide.

STERIS strives to be an Equal Opportunity Employer.