Job Title:  Customer Support Administrator

Req ID:  36435
Job Category:  Customer Operations/Customer Support

Leicester, LCE, GB, LE7 1PF


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Based in our Leicester office this is a full time role operating a hybrid working model, initially offered on a 12 month temp to perm basis.

Reporting to the Customer Support Manager responsible for supporting the entering sales orders for our customer base..  The Customer Support Administrator will help maintain a high level of customer service within the company and help support the team in daily administration duties.


  • Ensuring order processing is carried out in accordance with the OP.1 procedure
  • Processing Customer Sales Orders onto the Oracle system.
  • To liaise with customers regarding their orders if a query arises at the time of processing to advise them of any changes needed to process the order successfully
  • To contact external shipping companies to arrange for collection of any palletised order’s by completing all necessary paperwork in time for collection
  • To liaise with the Sales Support Team regarding any initial queries we have with a customer order
  • Supporting the Sales Support Team with incoming calls and answering general enquiries

Required Experience

  • Ability to work under pressure
  • Attention to detail
  • Ability to work well towards deadlines and team objectives
  • Demonstrate excellent organisational and administrative skills
  • Strong written and verbal communication skills
  • Able to motivate themselves as well as working well within a team environment
  • Good working knowledge of Word & Excel
  • Excellent interpersonal skills


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.  

Req ID:  36435
Job Category:  Customer Operations/Customer Support

Leicester, LCE, GB, LE7 1PF

Job Segment: Healthcare Administration, Sales Support, Oracle, Database, Customer Service, Healthcare, Sales, Technology