Job Title:  Customer Support Administrator

Position Summary

Based in our Leicester office this is a full time role operating a hybrid working model, initially offered on a 12 month temp to perm basis.

Reporting to the Customer Support Manager responsible for supporting the entering sales orders for our customer base..  The Customer Support Administrator will help maintain a high level of customer service within the company and help support the team in daily administration duties.

Duties

• Ensuring order processing is carried out in accordance with the OP.1 procedure
• Processing Customer Sales Orders onto the Oracle system.
• To liaise with customers regarding their orders if a query arises at the time of processing to advise them of any changes needed to process the order successfully
• To contact external shipping companies to arrange for collection of any palletised order’s by completing all necessary paperwork in time for collection
• To liaise with the Sales Support Team regarding any initial queries we have with a customer order
• Supporting the Sales Support Team with incoming calls and answering general enquiries

Required Experience

• Ability to work under pressure
• Attention to detail
• Ability to work well towards deadlines and team objectives
• Demonstrate excellent organisational and administrative skills
• Strong written and verbal communication skills
• Able to motivate themselves as well as working well within a team environment
• Good working knowledge of Word & Excel
• Excellent interpersonal skills