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Job Title:  Technical Support Specialist

Req ID:  25783
Job Category:  Customer Operations/Customer Support

Las Vegas, NV, US, 88901

Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Overview

The Technical Support Specialist provides implementation support and remote installation of proprietary sterile processing department software, while also providing consultation to Customer IT users for all aspects of the software.  Consults with and makes recommendations to Customers on selection of hardware and software products to address their requirements.  Also provides application support to end-users of the software.

 

This position is home-based and can be located anywhere in the US. 

What We Offer You

This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.

 

We offer a comprehensive benefits package, including:

  • Competitive pay
  • Annual merit and bonus plans
  • Training and coaching
  • Medical, vision, dental and life insurance
  • 401(k) with a company match
  • Paid vacation time and paid holidays
  • Tuition assistance
  • Opportunities for advancement

What You Will Do

Implementation and upgrade support

  • Participate in implementation and upgrade calls with customers
  • Assist customers with server and workstation set-up
  • Assist with database load into customer servers
  • Test workstation set-up prior to implementation visits
  • Remotely install proprietary software on customer servers
  • Document activity and interactions with customer implementations and upgrades

Technical Support of customers

  • Provide telephone and/or desktop/server support via remote connection to customer servers
  • Participate in 24/7 technical support coverage on rotational basis
  • Design custom reports/queries in SQL Server and proprietary software
  • Troubleshoot issues, identify root causes and provide solutions
  • Help customer IT staff identify and solve network issues, solve problems related to workstation and server hardware or software affecting software performance
  • Assist customers in understanding functionality of software
  • Document activity and interactions with customer support issues

Testing

  • Assist in testing new proprietary software

What You Need To Be Successful

  • Bachelor’s Degree required. Degree in Computer Science, Engineering, or technical field highly preferred.
  • 3+ years of experience working in technical support of computers, network, applications, etc. Demonstrated capabilities may be considered as qualifying experience.
  • Familiarity with basic computer programming concepts.
  • Experience in MS SQL Server or databases.
  • Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required.
  • Ability to diagnose hardware repairs on computers and equipment and make recommendations for solutions.
  • System administration of Windows Servers and Workstations.  Understanding of Virtual Machine (VM) setup is desirable.
  • Technical understanding of networking, internet and databases.
  • Excellent written and verbal communication skills, customer service skills, troubleshooting and problem solving skills.
  • Ability to work independently with minimal supervision.

#LI-REMOTE

#LI-KW1

#LI-REMOTE

 

STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.  

Req ID:  25783
Job Category:  Customer Operations/Customer Support

Las Vegas, NV, US, 88901


Nearest Major Market: Las Vegas

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