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Job Title:  Surgical Service Representative

Req ID:  22990
Job Category:  Service/Technical Services
Country/Region:  US
State:  NV
Zip:  89102

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Surgical Support Representative - Las Vegas, NV

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

When it's a matter of life and death, patients and their families count on the expertise of caring professionals, who count on STERIS. Our mission is to help ensure that the environment in hospitals and surgical centers allows every patient to receive vital care without undue risk from infection or contamination. Our offering includes general and specialty surgical tables, surgical and examination lights, equipment management systems, operating room storage cabinets, warming cabinets, scrub sinks and other complementary products and accessories for use in hospitals and ambulatory surgery sites. Our solutions give our Customers the freedom to focus on what they do best - care for patients. If a career with a world-class company working on tools and equipment that greatly impact the safety and wellbeing of others is of interest, then we welcome you to consider a Surgical Service Technician role here at STERIS! We are currently on the hunt for exceptional technicians to work with us to service the Las Vegas areas greatest health systems and hospitals!

What you will do as a Surgical Service Representative

The Surgical Service Representative acts as trusted advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. This position drives an exceptional Customer experience  by providing on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on all operating room equipment (Operating Room integration, lights, tables, video technology, warming cabinets, System 1e) in a high stress healthcare environment. Techs provide superior Customer service by pro-actively interacting and communicating with Customers on a daily basis, and utilizes technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience Our Surgical Technicians plays a crucial role in our success by doing the following, but not limited to duties:
•    Drive Customer satisfaction through pro-active communication and commitment to resolving Customer issues/problems expediently. 
•    Perform preventive and corrective maintenance required on STERIS Surgical product lines, related product lines, and related competitive equipment in a safe and efficient manner. This includes:disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
•    Perform Customer training and in-servicing on assigned equipment (lights, tables, integration, etc.). and coordinate these activities with the District Service Manager and Capital Account Manager.
•    Ensure a positive Customer experience by performing installations or conversions on assigned equipment and start up custom equipment as required. 
•    Perform site visits for small projects and coordinate activities with project managers and/or installation teams. 
•    Utilize technology (smart phone, laptop computer and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: scheduling and updating work activities in Siebel (Our internal platform), complete service reports and activities on-site; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; maintain on-site Customer Service Logs according to STERIS procedures; and maintain tools and parts inventory to prescribed levels.
•    Establish and maintain effective communicative relationships with Customers, managers, support functions and the sales organization. 
•    Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues.  
•    At STERIS we pride ourselves with providing our Customers world-class communication. Being pro-active, following up and following through in a timely manner is of utmost importance.

What you need to be successful:

•    At minimum a High School Diploma or GED is required.
•    Associates degree in electronics, mechanical or similar discipline, plus one (1) to three (3) years of related experience strongly preferred. 
•    One to two years technical field service experience in the healthcare products industry or equivalent with technical school training. 
•    Some technical exposure to OR medical devices preferred. Strongly prefer 1 year of experience working on surgical equipment to include OR Integration, tables, lights, video integration, and other OR products.
•    Technology integration experience preferred.
•    Excellent knowledge of personal computers, video technology, video cabling, networking. 
•    Valid drivers license and ability to travel
•    Demonstrated proficiency with computers and Windows software.
•    Proficiency with web technologies and navigating internet/intranet sites.
•    Demonstrated ability to troubleshoot situations and determine solution. 
•    Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.
•    Strong technical, organizational, problem-solving and troubleshooting skills.
•    Excellent verbal and written communication skills.
•    Comfortable working independently without supervision.
•    Flexibility to handle multiple, changing priorities.
•    Willingness to work in a hospital setting that may include visibility to emergency trauma.
•    Ability to work flexible hours (at times outside “normal business hours”) and travel as required.

What STERIS can offer you:

This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.
We offer a comprehensive benefits package, including:
•    Competitive pay
•    Annual merit bonus and incentive plans
•    Extensive hands-on training and development
•    Company vehicle, uniforms and all necessary tools provided
•    Business travel and all related expenses paid
•    Service training and coaching program
•    Medical, vision, dental and life insurance
•    401(k) with a company match
•    Paid vacation time and paid holidays
•    Tuition assistance    
•    Opportunities for advancement


STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Nearest Major Market: Las Vegas

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