Customer Service Representative

The Difference You Will Make

STERIS is looking to hire a Customer Service Representative in Malaysia! Reporting to the Customer Service Manager, you will be providing Customer end-to-end support throughout the order management process for all products and will accomplish all functions associated with sales order management; receipt, verification of terms, pricing and delivery and then entering of the customer purchase order. This also includes customer request to return products.

You will be working with the Customer Service team to ensure the Company’s policies and procedures, to practice smart business practices and adding to the profitability of the Company. You will partner with internal teams to ensure customer needs and company objectives are met.

Are you passionate about providing solutions to Customers? You may be a perfect fit! STERIS Customer Service professionals directly impact the growth and profitability of our business and work with internal and external Customers to ensure our products and services are delivered as expected!

What You Will Do

• Interact with customers to provide information regarding orders, products, product availability, pricing, and any other customer service-related issues.
• Communicate effectively across all STERIS functional areas to gather information related to customer orders and maintain effective relationships with our regular contractors, tradesperson, and customers.
• Raising jobs, purchase orders and entering orders into current systems and review for accuracy (pricing, payment terms, freight terms, product availability, etc.).
• Identify, track, and follow sensitive orders upon distributor or supervisor request.
• Identify incorrect pricing information in current systems.
• Work closely with the various departments on payments of, credit limits and delivery holds and initiate collection efforts on past due accounts and research and assist in the resolution of sales invoices discrepancies as they arise.
• Maintain and update Customer Service procedures.
• Answer all Customer enquiries received phones calls/emails/whatsapp
• Distribute leads and inquiries to the Sales and Service teams.
• Assist with the resolution of product/service disputes and escalate Customer issue when appropriate.
• Work with the team to maximize revenue through the order life cycle by providing superior Customer satisfaction.

What You Will Bring

• Previous experience working in a similar Customer service role.
• Strong phone contact handling skills and active listening.
• Strong computer skills and experience with Microsoft Office are also required.  
• Familiarity with CRM and ERP systems and practices are desirable.
• Ability to multi-task, prioritize, and manage time effectively.
• Exceptional communication skills with ability to effectively communicate information and respond to questions from internal and external Customers at all levels from several different countries.
• Strong organisational skills, attention to detail, ability to prioritise effectively and work independently

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