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Job Title:  Client Services Account Manager

Req ID:  24137
Job Category:  Sales

Kansas City, MO, US, 64030


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary:

Are you good at problem-solving, project management, developing IT solutions, delivering Customer service, and have a passion for making a difference in the healthcare industry? STERIS has a unique opportunity for someone to help us grow our sterile processing software solution for hospitals. Our proprietary software, SPM, business is growing and we are in need of someone who can provide onsite support to our hospital Customers, manage technology solution projects, provide training, and help our Customers improve sterile processing workflows. SPM brings reliability to the surgical instrument tracking and sterilization process. For our customers that means the right equipment in the right condition at the right time, every time. This is a home-based position that will require 40% travel regionally across the Midwest.

What You Will Do:

Maintain and grow SPM business

  • Assist current Customers with identifying additional solutions to help them increase their utilization of SPM (interfaces, modules, mobile hand scanners)
  • Lead and deliver Customer onsite work
  • Act as the Leader and Project Manager for annual software upgrades
  • Ensure adoption of new features and best practices
  • Implement sell-in new business products and services
  • Identify cost-management opportunities in the territory
  • Develop and Manage Customer Relationships
  • Provide training and Customer support to help Customers increase their utilization with SPM and satisfaction with the product
  • Proactively engage Customers and maintain regular contact
  • Develop specific strategies to increase number of Growth Accounts within the territory
  • Work with other field sales and service teams to maintain a current understanding of account dynamics and organizational change

What You Need to be Successful:

  • Bachelor’s degree preferred, or Associates degree with equivalent relevant experience
  • 4+ years experience with software account management, project management and/or customer service required
  • Experienced individual is required to complete the Certified Central Service Vendor Partner (CCSVP) certification within the first year of employment
  • Scrub Technician, Operating Room and/or Sterile Processing experience preferred
  • Experience with Microsoft Office required
  • Physical location that is able to access high-speed internet
  • Ability to keep abreast of numerous projects and Customers simultaneously

What STERIS Offers You:

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter.



STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  24137
Job Category:  Sales

Kansas City, MO, US, 64030

Nearest Major Market: Kansas City

Job Segment: Account Manager, Medical, Field Sales, Manager, Surgery, Sales, Healthcare, Management