Job Title:  Return Goods Specialist- Indianapolis, IN

Req ID:  41380
Job Category:  Manufacturing Operations

Indianapolis, IN, US, 46278


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Role


The Return Goods Specialist in our Indianapolis Distribution Center is a liaison between returned goods, purchasing, planning, quality, service engineering and the field-based service teams in the collection, review, disposition, and routing of returned service parts. The key deliverables for the Return Goods Specialist include material recovery, accurate documentation, and efficient processing.


Core Shift Hours: 8:00 a.m. – 4:30 p.m.


(position may involve voluntary and mandatory overtime)

What You Will Do



  • Administer the return goods program for service parts returned to the Distribution Center. This includes but is not limited to verify quantities of shipments received to ensure conformity to quantities listed on shipping documents; examine returned parts from customers, inspect to determine if used, damages, or acceptable. Enter Returned Material Authorization (RMA) into business systems accordingly. Verify quantity and part number; credit customer account in Oracle system if part is acceptable and transfer items to locations within the Distribution Center.
  • Read and interpret bills of material, blueprints, and other work instruction documents to inspect incoming parts. Work with site quality resources to verify drawings and revisions. Have a working knowledge of inspection tools and methods.
  • Interface with the traffic department in processing claims for parts that were damaged in shipment.
  • Interface with purchasing/planning department, disposition parts not residing in Distribution Mentor or STERIS.
  • Interface with service engineering department to ensure unidentified parts are properly identified to eliminate error.




  • Work with service engineering and vendors to determine part replacement to make a part whole and useable.
  • Work with distribution resources, CPO operations and TRUNK (to transfer parts from hold accounts to disposition locations. This would include packaging, labeling, scrap, inventory, or redeployment.
  • Review Return Parts matrix with engineering and help keep the parts list current. Disposition inventory according to the list updates.
  • Work with field on notification and follow up of requested returns.
  • Categorically report monthly on processing activity, scrap recovery and redeployments. Maintain all records, written and electronic. Maintain and perform annual physical inventory of FS_SVCOR, FS_MRB, FS_CPO and ATO sub-inventories.
  • Work with RGA’s and field on return processing exceptions and scrap reduction guidelines.
  • Participate in continuous improvement events, as requested.
  • Other duties as assigned.

What You Will Need to Be Successful


  • High School Diploma or GED required.
  • Minimum 3 - 5 years’ experience in warehousing, inventory control, domestic transportation, shipping/receiving.
  • Strong computer skills. Knowledge of MS Office applications including Excel, Outlook, and Word.
  • Strong written and verbal communication skills required.
  • Must be able to work with minimal supervision.
  • Detail oriented with ability to identify items against specifications.
  • Strong Customer Service focus.  
  • Good organization skills.  

Preferred Experience


  • Oracle experience, preferred.
  • Experience in an FDA controlled facility, desirable.
  • Experience working in a Lean continuous improvement environment preferred.
  • Kaizen experience a plus. 
  • Forklift certification, preferred.   


Working Conditions


  • Work will be 50/50 split between typical warehouse management (including material handling, inventory control, shipping) and administration duties.
  • Required lift/lower/carry 1 to 35 pounds (daily).
  • Occasionally - lift/lower 36 to 49 pounds.
  • Requires seeing and the ability to distinguish shape, size, distance, motion, and depth.
  • Requires hearing and the ability to speak and communicate effectively with others in dynamic work environment.

What STERIS Will Offer You


The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter.



STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  41380
Job Category:  Manufacturing Operations

Indianapolis, IN, US, 46278

Nearest Major Market: Indianapolis

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