Field Service Engineer

Position Summary

Provide preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on various mechanical, electro-mechanical, and electronic units.  Interact with dealers and customers daily and complete administrative requirements as required. Support all Life Sciences Key Accounts in Asia Pacific as well as support the Asia-Pacific Life Sciences Dealer Service network as and when required both on site and remote.

Duties

1. Perform preventive and corrective maintenance required on all STERIS Life Sciences Equipment and related product lines.  This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required. Troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).

2. Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components. Controls Upgrade

3. Service Customers by providing PMA performance, service calls, warranty calls, field upgrade programs, etc.  Perform minor installations as required.

4. Perform administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion.  This includes, but is not limited to:  plan daily and weekly schedule to achieve optimum utilization, provide schedule to Service Manager at the beginning of each week; communicate schedule changes to the Customer Service Department or Service Manager daily; complete work tickets on-site and return to Service Manager weekly; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by Service Manager.

5. Maintain a strong working relationship with the Director, Regional Managers and Service Manager to advise of activity/changes related to service and sales opportunities in Singapore and Asia Pacific Countries. Proactive mindset seeking such opportunities.

6. Develop and maintain effective, communicative relationships with Customers, managers, support functions and the sales and dealer organization.  Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work.  Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded.  Actively seek continuing education opportunities.

Duties - cont'd

7. Respond to routine Customer and sales questions regarding equipment operation and performance.  At the Service Manager’s discretion, provide on-site support to the sales and dealers organization, not limited to identifying opportunities, sizing, and utility requirements. 

8. Utilize Customer protocols when entering and exiting facilities and abide by all Health & Safety protocols.

9. Plan and conduct End Users Training, First Level Training and Dealers Service training as and when required

10. Provide Technical Support to Asia Pacific dealers through email, telephone, and on-site support as and when required

11. 30% travel within Asia Pacific required

Education Degree

Required Experience

Technician Certificate or Diploma equivalent or Degree.  Completion of mechanical, electrical, or electronic technical school training preferred. Excellent general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices).

Minimum of 3 years experience in a related field of work with technical school training, or 5 years without advanced training.

General knowledge of the following: Washers & Decontamination products. Principles and methods of sterilization, steam generators, Vaporized Hydrogen Peroxide, Pure Steam Generator and Multiple Effect Water Stills

Preferred Experience

Skills