Contract Sales Representative

The Difference You Will Make

At STERIS, we help our customers create a healthier and safer world by providing innovative healthcare and life sciences products and services. We are currently seeking a Contract Sales Representative – Service Support to join our team and drive growth through strategic contract renewals and warranty conversions. Are you a results-driven professional with a passion for sales and customer service? Apply Now!

Location: Macquarie, Sydney NSW
Reports To: Team Leader, Service Support
Position: Permanent Full Time, Hybrid 

What Will You Do?

Your Impact: As a Contract Sales Representative, you will play a critical role in supporting our Service Operations team by:

• Serve as a knowledgeable resource on contract terms, service options, and product capabilities.
• Review expired agreements and assess upsell and continued business opportunities.
• Engage with customers to maximize renewal value and tailor service agreements to their needs.
• Collaborate with field service technicians, sales teams, and service managers to align on customer strategy.
• Prepare and deliver accurate quotes, manage follow-ups, and handle objections effectively.
• Escalate complex issues to field leadership and coordinate service resources to ensure closure.
• Track and analyze lost opportunities to improve future performance.
• Analyze expiring contracts for pricing, coverage, and upsell potential.
• Develop customized proposals that highlight the benefits of STERIS service offerings.
• Build and maintain trusted relationships with customers to support long-term retention.
• Monitor and manage pipeline progress, ensuring timely movement through sales stages.
• Position STERIS service agreements as value-driven solutions for customers.
• Ensure a seamless customer experience through proactive communication and support.

Expertise

• Minimum 2 years’ experience in business, customer service, or sales—preferably with contracts.
• Strong communication, negotiation, and analytical skills.
• Proficiency in Microsoft Office; experience with CRM systems and Oracle/Siebel preferred.
• Bachelor’s degree strongly preferred (or equivalent experience).

Why Join Us?

Be part of a dynamic team that values innovation, collaboration, and customer success. This role offers the opportunity to make a real impact in the healthcare industry while growing your career in a supportive environment!