Job Title:  Clinical Education Specialist (Sterile processing required) New England

Req ID:  33576
Job Category:  Clinical Support, Operations & Education

Buffalo, NY, US, 14226


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Candidates must live in one of these states:   CT, MA, ME, NH, NY, RI, VT

This position is 100% remote, home based with travel of around 70%. 

Provides professional education and clinical support to STERIS Customers in infection prevention, reprocessing, and perioperative practice. Provides input in the development of educational materials, provides clinical support and education, and provides a consultative approach to improve Customer processes in using STERIS products/services.  Provides a value-added service to assist the sales force achieve their financial objectives.


  1. Supports IPT sales team as Sterile Processing subject matter experts to gain Customer confidence, grow product line revenue and promote STERIS solutions.
  2. Supports IPT Marketing by providing clinical expertise in the development and market launch of new products or services as well as concerns with existing products and programs
    • Supports Product Managers in the following areas:
    • Support for VOC
    • Support in feasibility and prelaunch of NPD
    • Troubleshooting
    • Review photography for clinical appropriateness
    • Review presentations
    • Sample competencies
    • Sample procedures
    • Clinical Q&A
    • Content ideation and review
  3. Works directly with Customers, Dealer Representatives, and Sales/Service/Customer Support employees for the purpose of providing clinical expertise with strong emphasis on the application of STERIS products via Customer visits, presentations, hands-on training, and communication (written and oral).
  4. Assists sales team with product and/or equipment in-servicing as needed.
  5. Plans, generates, and provides formal educational seminars and workshops to stimulate product interest and increase sales.
  6. Audits Customer work processes (infection prevention, reprocessing and perioperative practice) and use of equipment and related accessories to ensure compliance with operating/processing instructions. Based on audit, proactively identifies opportunities for improvement and provides recommendations.
  7. Documents audits with recommended actions in standard report format, copying Customer. Inform Account Managers, and Region Manager of any and all opportunities identified during the audit.

Duties - cont'd

  1. For serious Customer issues, identifies the problem, gathers all facts and data, documents issues and may consult with a Senior or Principal Clinical. Provides immediate and ongoing communication to Director of Clinical Education and others as directed. This may include Legal, Regulatory, R&D, Sales and Service, Customer Support and Marketing. Drafts documentation and follow-up requirements/recommendations for the Customer on a timely basis.
  2. Takes a pro-active approach to minimize potential Customer issues by providing recommendations to Account Managers and Regional Sales Managers on Customer needs/requirements.  May consult with a Senior or Principal Clinical for recommendations as needed.
  3. Provides clinical expertise with troubleshooting (equipment, process, and machine) and resolves Customer issues supporting and collaborating with Account Managers, Quality Improvement Team, Regulatory, and R&D as required.   May consult with a Senior or Principal Clinical for recommendations as needed.
  4. For credentialed Customer presentations, recommend and review new topics based on Customer needs, and review existing presentations based on industry changes to ensure presentations are up to date.
  5. Develops and maintains relationships with healthcare professionals, industry leaders, professional organizations and business associates through active membership in organizations (i.e., AORN, SGNA, APIC, IAHCSMM etc.) and participation in national/local professional meetings, workshops, and seminars.
  6. Maintains professional knowledge and expertise in sterile processing practices and regulations and their application to the sterile processing environment.  Provides input and expertise in developing educational tools and training material to improve clinical education efficiencies, increase value to Customer, and differentiating STERIS from the competition.  Participates in STERIS initiatives and works with all STERIS departments as a corporate representative furthering STERIS strategic objective.  Participates in industry trade show activities and professionally represents STERIS as needed.


Required Experience

  1. Bachelor’s degree required
  2. 6+ years clinical experience required
  3. Expertise in the Central Supply Processing / Sterile Processing Department (SPD)
  4. Professional certifications required, minimum of 2. (i.e. CRCST, CIS, CHL, CER, CIC, CNOR)
  5. Must have 2 certifications within 12 months of hire.
  6. Completion of Lean Orientation, Lean Onboarding, and Problem Solving required
  7. Competent in understanding of surgical instrumentation and principles of reprocessing (cleaning, disinfection, sterilization) preferred.
  8. Track record experience in clinical practice, which may include perioperative practice, infection prevention/control, reprocessing departments, medical or nursing.

Preferred Experience

  • Bachelor of Nursing degree preferred (BSN)
  • Operating Room, Infection Prevention/Control and/or Endoscopy Department experience is helpful


  1. Demonstrated understanding of surgical instrumentation and principles of reprocessing (cleaning, disinfection, sterilization), required.
  2. Demonstrated analytical, problem-solving and interpersonal skills.
  3. Excellent written and oral communications.
  4. Excellent presentation skills before large and small groups.
  5. Excellent organizational skills and ability to work effectively with multiple priorities.

What we offer

The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans.  Join us and help write our next chapter. 



Covid-19 Vaccination

Our Healthcare Customers are federally mandated (by Center for Medicare & Medicaid Services or CMS) requiring vendors to have the COVID-19 vaccination or an approved exemption.  There are select Customers who do not accept any exceptions. Unvaccinated Associates may be excluded from working at a Customer site, require routine testing with an approved exemption (if accepted by the Customer) or have limited Customer access impacting their ability to remain employed. Additionally, we may be required to meet state mandates on COVID-19 vaccination, exemptions and/or booster requirements. This position is a Customer-facing role that falls under a state or CMS mandate.

Pay range for this opportunity is $90,000 - 100,000.    This position is eligible for 10% company bonus. 


Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.


Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company’s 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability.  Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.


STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Req ID:  33576
Job Category:  Clinical Support, Operations & Education

Buffalo, NY, US, 14226

Nearest Major Market: Buffalo

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