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Job Title:  Sterile Services Supervisor

Req ID:  24231
Job Category:  Processing Operations

Harrow, HRW, GB, HA1 3UJ


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

At STERIS Instrument Management Services (IMS) we are the trusted experts in surgical instrument sterilisation, offering reliable instrument maintenance solutions, ensuring our Customers’ reusable inventory can and is used reliably time and time again. Our teams ensure that we consistently provide the best quality services and products to our customers. 

Responsible for providing a high-quality service for the cleaning, inspection, assembly and packing of sterile equipment for hospital and community settings.  

This role will involve working in a fast-paced environment, where quality and precision is vital. Full training and support are provided in a programme to help staff reach their full potential, learning a wide range of hospital instruments and working in different functional areas of the sterilisation process. 


Responsible for the safe and efficient practices for decontamination, instrument assembly and sterilisation of instruments, consumables and equipment within predefined quality standards. 

Provides direct and effective supervision to ensure timely delivery of clean and / or sterile instrumentation. 

To monitor and maintain a safe working environment. Ensuring that operational activities fully comply with all required Health and Safety procedures and guidelines. 

To utilise and share knowledge across Sterile Service practice underpinned by theoretical knowledge. 

Monitor, Maintain and record all department quality assurance records in accordance with the QMS.  

Responsible for responding to all first line customer service issues via SynergyTrak or verbal communication. Ensuring issues are documented and any actions are completed and closed out in a timely manner. Escalating issues that cannot be resolved locally. 

To oversee instruments coming through the facility having complete traceability and to follow local procedures if traceability is not evident. 

Responsible for the monitoring of inventory levels to ensure adequate supplies, waste prevention and controlling costs 

To proactively monitor, evaluate and ensure that operational activities fully comply with required Health and Safety procedures and guidelines and staff are kept informed and trained on health and safety procedures in the workplace. 

Duties - cont'd

To participate as an integral member of the management team and to actively contribute to suggestions of innovation, continuous improvement and best practice. 

To actively assist and support the Production Manager in the planning and operational process. 

To actively monitor absence levels and liaise with team members for the management of staff absence. 

Undertake in conjunction with the Line Manager, monthly performance reviews and annual appraisals. 

To coach, support and guide team members in line with the principles of Performance Management, setting and reviewing goals, acting as a mentor to the team and identifying training and development needs. 

To ensure the effective communication between senior management and production teams. 

To participate in the on-call management rota to maintain emergency services to designated customers. 

To make judgements involving a range of facts or situations at departmental level, which require analysis or comparison of a range of options. 

To undertake any other duties or tasks as reasonably required. 



  • Have demonstrable verbal and numerical abilities, measured by the successful completion of an online assessment. 

  • Experience of managing and supervising staff though the performance management process. 

  • Demonstration of understanding and compliance of GMP and QMS. 



  • Educated to A Level standard 
    Substantial previous experience in Sterile Services and/or health related products. 




Right first Time 

Attention to detail 

Analyse & interpret date 


Problem solving 

Planning & Prioritising 


For more information about us, please visit our STERIS IMS website: https://www.steris-ims.co.uk/


STERIS strives to be an Equal Opportunity Employer.  

Req ID:  24231
Job Category:  Processing Operations

Harrow, HRW, GB, HA1 3UJ

Job Segment: Manager, Medical Technologist, Emergency Medicine, Inspector, Instrumentation, Management, Healthcare, Quality, Engineering