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Job Title:  Technical Support Specialist

Req ID:  17012
Job Category:  Service/Technical Services
Country/Region:  US
State:  NY
City:  Hauppauge
Zip:  11788
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Overview

We are currently looking for a Technical Support Specialist, to join the team at our Hauppauge office! The Technical Support Specialist provides consulting and troubleshooting services to STERIS Field Service Technicians and Customers regarding escalated complex, high level technical service issues via phone, computer, and hardware systems. They resolve internal and external customer technical support issues on all STERIS Operating Room Integration (ORI) products and complete all necessary steps to ensure correct information is provided and technical issues are resolved. 

What We Offer

This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.

 

We offer a comprehensive benefits package, including:

  • Competitive pay
  • Annual merit bonus and bonus opportunities
  • Medical, vision, dental and life insurance
  • 401(k) with a company match
  • Paid vacation time and paid holidays
  • Tuition assistance
  • Opportunities for advancement
What You Will Do
  • Provide high level technical support and expertise on all brands and models of STERIS Operating Room Integration (ORI) products, past and present to internal and external customers, including but not limited to Customers, sales, service and operational support employees via phone, computer or hardware systems.
  • Troubleshoot STERIS products, document all critical failures in real time, independently develop solutions and initiate corrective action for high level issues while working directly working with field technicians, sales associates and/or customers to prevent future issues.
  • Collect and assess engineering data to determine opportunities for all STERIS product and process improvement.
  • Discover, evaluate, create and initiate service communications to inform service force of product changes, parts substitutions, and maintenance modifications.
  • Maintain product knowledge and technical support reference materials. Assists with reviewing and recommending changes to maintenance manuals, engineering drawings, and other service support reference guides and documentation for all STERIS Operating Room Integration (ORI) products (current and non-current).
  • Contribute to validation qualification and serviceability reviews of new and old STERIS Operating Room Integration (ORI) products.
  • Periodically develop and deliver product specific and/or technical skill trainings to technicians and Customers in a classroom environment. Regularly participate in product and computer skill updates, along with new product release trainings, to maintain and enhance technical support skills.
What You Need To Be Successful
  • Associate degree in Computer Science, MIS/CIS, Engineering, IT or related discipline, plus 3+ years of relevant experience required. Bachelor’s degree preferred.
  • 3+ years of troubleshooting and service/repair experience required in at least one of the following areas: IT, AV, and computer (hardware/software) or related equipment. Technical call center experience a plus.
  • Experience with command line, configuration and setup, Windows or Mac Servers, and Linux or Windows operating systems required. Experience with Ruby, Java, or SQL a plus. Comfort looking through log files and code preferred.
  • Ability to effectively resolve and communicate technical issues via telephone.
  • Experience reading wiring schematics preferred.
  • Availability to work flexible hours, sometimes outside “normal business hours”. This includes participation in an on-call rotation.
  • Excellent oral and written communication skills.
  • Knowledge of Windows/Linux programing preferred.
  • Demonstrated computer knowledge; including proficiency in Microsoft Office programs. 

#ZR

#LI-KW1

 

STERIS plc is a $2B+, publicly traded (NYSE: STE) organization with more than 12,000 employees worldwide.

STERIS strives to be an Equal Opportunity Employer.  


Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty

Job Segment: Technical Support, Medical, Engineer, Outside Sales, Consulting, Technology, Healthcare, Engineering, Sales