Quality Technician

Position Summary

The Quality Technician supports the effective operation of the testing laboratory by ensuring all quality, testing, and documentation activities comply with internal procedures, Customer requirements, and applicable regulatory or accreditation standards. This role performs routine quality checks, supports laboratory testing activities, maintains accurate and controlled quality records, and plays a key role in document control to ensure the integrity, traceability, and availability of quality system documentation. Work closely with laboratory staff, Quality, and management, the Quality Technician supports audits, investigations, corrective and preventive actions, and continuous improvement initiatives, helping to maintain compliance, data integrity, and high standards of laboratory quality and reliability.

Duties

• Assist in supporting training, update the relevant matrix, and provide training guidance to meet training requirements
• Ensure records, procedures, processes, and data entry are processed with a high level of detail
• Assist in the review of records and test reports with a view to achieving the right first-time approach
• Support laboratory staff in adhering to quality system requirements, including data integrity, traceability, and good documentation practices 
• Maintain the document management control system, including:
  • Creation, review, issue, revision, and archiving of controlled documents (e.g. SOPs, test methods, forms, templates)
  • Process document updates via the site eQMS TrackWise
  • Ensuring only current, approved documents are available at points of use
• Maintain accurate and complete quality records, ensuring records are legible, traceable, and retained in accordance with document retention requirements
• Support internal and external audits by preparing documentation, retrieving records, and addressing audit observations related to documentation and laboratory practices
• Assist with investigations, deviations, nonconformances, and corrective and preventive actions (CAPAs), including documentation and follow-up
• Monitor compliance with laboratory quality procedures and escalate issues or trends to the Quality team as required
• Support continuous improvement initiatives related to laboratory processes, documentation efficiency, and quality system effectiveness 

Duties - cont'd

• Guide laboratory personnel on document control processes and good documentation practices
• Review and execute internal audits as assigned
• Process all Change Control Requests through the Quality Management System
• Coordinate activities between departments when required
• Carry out additional duties as required by the Site Quality Manager to support the site in
• Promote good quality practices at all times
• Support all Quality-related administration activities: filing, archiving, emailing, reviewing of spreadsheets, updating/reviewing of documents and presentations
• Carry out additional duties as required by the Site Quality Manager to support the site in maintaining compliance 

Education Degree

Required Experience

• 5 years in a similar regulated industry 
• Worked under an established QMS
• Worked with an electronic QMS strong advantage
• Experience in processing large change controls and overseeing projects with cross-functional teams 
• Experience working under ISO 9001, ISO 17025, or ISO 13485 
• Problem-solving techniques, 5 Whys, Fishbone & Data-driven problem-solving ability
• Strong understanding of quality and compliance as they relate to industry.

Skills

• Ability to interact at all levels within the organization.
• Strong problem-solving ability.
• Good communicator, both verbally and in writing.
• High level of attention to detail and accuracy.
• Strong organizational skills.
• Ability to manage and deliver multiple tasks effectively and confidently.
• Demonstrated ability in facilitating or managing tasks in a self-directed and dynamic manner.
• Ability to work closely with various levels of the organisation to ensure quality requirements are achieved.
• Good interpersonal skills.
• Strong knowledge/ability of MS Office applications, including Word and Excel 

• Ability to interact at all levels within the organization.
• Strong problem-solving ability.
• Good communicator, both verbally and in writing.
• High level of attention to detail and accuracy.
• Strong organizational skills.
• Ability to manage and deliver multiple tasks effectively and confidently.
• Demonstrated ability in facilitating or managing tasks in a self-directed and dynamic manner.
• Ability to work closely with various levels of the organisation to ensure quality requirements are achieved.
• Good interpersonal skills.
• Strong knowledge/ability of MS Office applications, including Word and Excel