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Job Title:  Surgical Service Representative

Req ID:  25037
Job Category:  Service/Technical Services

Ft. Worth, TX, US, 76006


At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Surgical Service Representative - Ft. Worth

Are you mechanically and technically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience?

If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Surgical Service Representative working in the Ft. Worth area. 

What We Offer You:

This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.

We offer a comprehensive benefits package, including:

  • Competitive pay
  • Annual merit bonus and incentive plans
  • Company vehicle, uniforms and all necessary tools provided
  • Business travel and all related expenses paid
  • Service training and coaching program
  • Medical, vision, dental and life insurance
  • 401(k) with a company match
  • Paid vacation time and paid holidays
  • Tuition assistance
  • Opportunities for advancement

What You Will Do:

At STERIS, our Surgical Service Representative acts as the face of our company by ensuring top-notch service for our customers. In this field-based, customer-facing role, you will travel to hospital and surgical facilities to maintain, troubleshoot, service, and provide calibration and installation support for surgical tables, surgical lights  and other STERIS products as needed (OR video integration,warming cabinets, System 1e) in a high stress healthcare environment. . Transferable skills for this role include mechanical, electronic, electrical, audio visual and other similar field service repair work.

In addition, you will be responsible for building positive relationships with customers and provide superior customer service by pro-actively interacting and communicating with customers on a daily basis, and utilizes technology to complete administrative requirements, aid in troubleshooting issues and improve the overall customer experience. Promotes STERIS growth through identifying and recommending products and services to Customers.

What You Need To Be Successful:

  • High school diploma or GED Required.
  • Associate degree in electronics, mechanical or similar discipline, plus one year of experience strongly preferred.   
  • One to two years’ technical field service experience in the healthcare products industry or equivalent technical school training. 
    •      Some technical exposure to OR medical devices preferred. Strongly prefer 1 year of experience working on surgical equipment to include OR Integration, tables, lights, video integration, and other OR products. 
  • Some knowledge of personal computers, video technology, video cabling, networking required. 
  •  General knowledge of the following: Knowledge of IT, networking & video. 
  •  Demonstrated ability to troubleshoot situations and determine solution. Excellent, polished customer interaction. Ability to communicate professionally with customers. 
  •  Energetic with a desire to learn and develop new skills. 
  • Valid driver’s license is required.
  • Physical working requirements include:
    • Routine movement such as walking, bending, kneeling, squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.
    • Performing work from floor level to above shoulder height.  
    • Routinely lifting, lowering and carrying 1 to 35 pounds, as well as occasionally lifting and lowering 36 to 49 pounds.


STERIS is a leading provider of products and services that meet the needs of growth areas within Healthcare: procedures, devices, vaccines and biologics.  We exist to fulfill our MISSION TO HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD. STERIS is a $3B, publicly traded (NYSE: STE) company with approximately 16,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Req ID:  25037
Job Category:  Service/Technical Services

Ft. Worth, TX, US, 76006

Nearest Major Market: Arlington Texas
Nearest Secondary Market: Dallas

Job Segment: Medical, Customer Service Representative, Electrical, Surgery, Inspector, Healthcare, Customer Service, Engineering, Quality