Job Title:  District Service Manager

Position Summary

This position serves Customers in the Bay Area. 

As a strategic field-based leader you will drive a Customer First culture by providing exceptional Customer service, leadership, and talent management to a full-service district.  Responsibilities include developing a high performing service team that drives Customer satisfaction and revenue growth and driving service revenue in a district with annual revenue value of $4 - $5M.

This is a remote based customer facing position.  To support and service our customers in this assigned territory candidates must be based out of one of the following states: California. 

What We Offer

• Competitive base salary plus lucrative bonus opportunity
• Annual merit review
• Car allowance and paid mileage
• Company provided credit card and laptop
• Cell phone allowance
• Field based work with local travel and some overnight stays 
• Business travel and all related expenses paid
• Medical, vision, dental, prescription and life insurance
• 401k with company match
• Paid time off and holidays
• Comprehensive training
• Opportunities for advancement

What You Will Do

• Leads a geographically dispersed service team. Owns talent management and talent acquisition to ensure Customer business expectations are met.
• Owns Customer Satisfaction and revenue attainment in the district. Develops financial forecasts and tracks financial performance to ensure profitability of service business.
• Monitors and manages employee performance during field visits. Provides feedback, coaching and timely performance discussion and appraisals.
• Sets expectations of performance for District and attains or exceeds established operational objectives through the combined efforts of the STERIS team.
• Responsible for planning, organizing, scheduling, budgeting, and supervising technical personnel for assigned area to fully satisfy Customer’s service needs.
• Completion of Customer needs analysis and the generation of solutions with quotes to meet the identified Customer needs. This includes negotiation, pricing, and renewal management for new and existing business.
• Motivate and educate technicians to play active role in providing sales leads and monitoring contract status.
• Communicate and enforce current standards, codes, and procedures regarding safe and effective use of equipment, fleet safety and auto maintenance programs, and other policies as required.
• Responsible for prompt and accurate submission of expense reports, timecards, service tickets, accounts payable, billing transmittals, and other administrative requirements as assigned by supervisor
• Partners with Sales to drive sales and service revenue. Works closely with Sales to facilitate capital, consumable, and service sales joint account planning to maximize the STERIS “Share of Wallet.” Works within the region to promote and secure new business.

What You Need

• Bachelor’s degree plus 6 years of experience, including 2 years leading teams. In lieu of degree, 14 years’ relevant work experience, including relevant leadership experience (includes military leadership roles) will be considered.
• Demonstrated ability to provide exceptional Customer service in a business environment. Demonstrated knowledge in resource planning, managing employee performance and basic P&L/budget reporting.
• Exceptional written and verbal communication skills.
• Ability to travel up to 40%, including overnight to attend Customer meetings and support team development
• Proficient in Word, Excel, Outlook, intranet) and strong competency in learning & supporting teams with new technology tools (Apps, SharePoint)
• Experience leading a team virtually and in the field   
• Continuous Improvement training or proven results.
• Strong business acumen, and related experience in data analysis, budget management and change management
• Must have a valid driver license with minimal moving violations
• Must be able to be compliant with hospital/customer credentialing requirements
   

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