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Title:  Repair Operations Manager I

Req ID:  14904
Category:  Service/Technical Services
City:  Fort Lauderdale
State:  FL
Postal Code:  33301
Description: 

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Responsible for overall performance by managing all aspects of technical training, compliance, customer service, and asset allocation for Field Service Operations.  Responsible for managing recruitment and staffing of region. Responsible for assuring that Repair Consultant's (RC) in region comply with all requirements of the position. Assists with RC training and partners with Regional Sales Manager for Customer interactions. Participates in business reviews and new account penetration strategy. Serves as the repair leader for on-site visits to hospitals and other medical facilitie. Also responsible for mobile lab maintenance, cleanliness and supplies.

Duties

  • Ensure consistent execution of Field Service Operations core deliverables to the Customer
  • Responsible for the direct supervision and training of all team members in assigned region
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws to include: interviewing, hiring and training of employees, planning, assigning, and directing work, and addressing complaints and resolving customer issues.
  • Oversee daily operations of mobile repair unit/s
  • Drive repair vehicle to Customer locations as needed
  • Track, enter, and communicate end of day reports to Customer
  • Enter Field Service Operations data into our billing software, generate images and reports of on-location repair findings
  • Provide quality inspection of repairs
  • Improve results for assigned area to increase revenue, profit, personnel development, and asset readiness

Education Degree

  • High School Diploma or GED

Required Experience

  • Bachelor Degree preferred
  • In lieu of degree Vocational/Technical education in Mechanical or Electrical preferred and 5+ years experience
  • Minimum two years experience with surgical instruments typically obtained from instrument repair, surgical technician experience or experience working in a Central Sterile Department in a hospital
  • Previous management experience required
  • Must be Customer focused, demonstrated ability to communicate with customers, understand their needs, meet their objectives and resolve any issues or problems (conflict management skills)
  • Ability to identify customer needs and translate them into revenue opportunities for the business
  • Excellent communication skills, including verbal, listening, written and training presentation
  • Must have PC knowledge or Microsoft Word, Excel, and PowerPoint
  • Position requires mainly local travel (up to 50%)
  • Must have a valid drivers’ license
  • Previous sales experience strongly preferred
  • Professional certification desirable (AST – Association of Surgical Technicians, or alternative certification offered by NBSTSA, NHA, or SPD Tech certification offered by IAHCSMM)

 

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Req ID:  14904
Category:  Service/Technical Services
City:  Fort Lauderdale
State:  FL
Postal Code:  33301


Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami

Job Segment: Operations Manager, Repair, Medical, Electrical, Operations, Manufacturing, Healthcare, Engineering